Shop with Expert
Chat & Buy
Store product specialists answer your enquiries anytime and become your personal merchandiser.
Fannie – Customer Services Assistant
Your online assistant.
FORTRESS has put together a collection of shopping tips, product comparisons, advice, and useful tips to help you make more informed decisions.
Store and Online Trade-in Service offers you a great trade-in price for digital devices with just some simple steps!
FORTRESS Circle (Subscrible + for Apple Products)
Fortress Circle provides as low as 30% off instalment to purchase Apple products.
Warranty & Repair
Easy Replacement Service
During Easy Replacement period, if your device is found electrical & mechanical failures, you can replace it directly by going to the nearby Fortress store, no queueing, no waiting.
Extra Product Protection Services
Including Basic Extended Warranty and Premium Extended Warranty, to provide you with full protection after supplier’s warranty.
WarrantyClick: One-stop Repair & Maintenance
Customers who have purchased FORTRESS Extended Warranty can apply for warranty, maintenance and repairs in 3 simple steps on the FORTRESS APP.
Apple Certified Repair Service
Simply make appointment with us, then bring your Apple devices to Wai Fung store and get your repaired equipment back in as quickly as 1 day.
Through “One-to-One Personal Consultations” and “Experience Workshops”, Pro-Team help solve customers’ queries and explain product functions and controls.
Mobile Service Plans
Our new 3HK@FORTRESS provides a full range of 3HK mobile services and plans. Let’s enjoy a mobile service and exciting gadget all in one spot.
Home Auto Smart Home Service
Visit any Fortress Shop or contact our Home Auto Specialist to find out the benefits of Home Auto.
Orders & Purchases
Still need more help?