Fortress Product Expert
Answered by product specialists with product information and store enquires.
Installation Service
Installation Service Flow & Price List
Television
Purchase and Installation Flow
1: Click here to view the buying guide for TV .
2: Table stand installation is the default option. If you need a wallmount installation, please purchase the corresponding wallmount by yourself, and contact us after placing the order.
3: If you need the same-day collection of old TV, please select "Fortress Same-day Waste Appliance Collection Service"
4: If you have selected installation service, we will notify you of the installation date by email about 1-2 working days after receiving your order. Product delivery and installation dates may be different.
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
6: Additional installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
Washer & Dryer
Purchase and Installation Flow
*If it is a built-in appliance, please contact our Chat & Buy product specialist to arrange a site survey before purchasing.
1: Check our buying guide for washing machines and cloth dryers.
2: Both Standard Removal Service and Fortress Same-day Waste Appliance Collection Service do not include the disconnecting service of washing machines. If the washing machine is not disconnected, our staff has the right to refuse to collect the old washing machine.
3: If "Installation Service" is required, we will notify you of the installation date by email about 1-2 working days after receiving your order. Product delivery and installation dates may be different.
4: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
5: Additional installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
Installation Service Charges for Each Brand
Water Heater
Purchase and Installation Flow
*Site survey is not necessary for low pressure storage type electric water heater
1: Click here to view the water heater buying guide
2: If installation service is needed, please contact our Chat & Buy product specialist to arrange for a site survey before purchasing. If customers do not need a site survey and there is delivery or installation problem, we reserve the right not to make any exchange or refund.
3: Installation technician will do an inspection and provide a quotation for installation charges.
4: If the purchase of the water heater is confirmed after the site survey, the site survey fee will be refunded in terms of digital voucher to the customers' e-wallet. If customers do not purchase a water heater after site survey for any reason, the site survey fee will not be refunded.
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
6: Please refer to the following price list on installation:
**Chargeable standard installation service by Fortress may also be applied to other brands’ storage type water heater. Please contact Fortress customer service for further information.
Installation Service Charges for Each Brand
Window Type Air-Conditioner
Purchase and Installation Flow
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
 Select Product and Services |  Add to Cart |  Select Delivery and Installation Date & Time |  Receive Confirmation Email |  Delivery and Installation |
Window Type Air-conditioners Installation Price List
Valid date: 1-Apr 202６ to 31-Mar 202７
A. Standard Installation Charge
| Items | Unit Price (HK$) |
|---|---|
Standard Installation includes the following items ✔ Standard installation: support with aluminum U-shape base supporter with arms; 1HP or above window air-con supported with extra hanger ✔ For windows with concrete slab: supported by aluminum U-shape base with foot supporter or rubber pole (within 4-inch height) ✔ Electricity supply should be provided by the customer adjacent to the air-conditioner within 0.5m ✔ Air-conditioners shall only be installed on windows with sufficient space where hazards are not present ✔ Install flexible drain hose not more than 3m for connecting existing drainage Standard installation does not include the following items ✘ Cable wiring and power socket ✘ Wall hole installation and cutting of window guards ✘ Cutting and dismantling large (> 5 sq.ft) / thick (> 10mm) size or special glass ✘ Painting and covering by window glass, general decoration works | $400 (3/4HP - 1HP) $500 (1.5HP - 2HP)
|
B. Additional Installation Price List (Requirements exceeding Standard Installation)
| Items | Unit Price (HK$) |
|---|---|
| Removal of old unit | |
| Premium dismantle & disposal of old window air-conditioner. Old air-conditioner is deemed as damaged machine and cannot be operated. | $100 |
| Additional tray / drainage / hanger | |
| Plastic rain cover | $360 |
| Metal water tray with 3m drain hose (stainless steel) | $360 |
| Installation of extra 3m drain hose (where in safety condition) | $75 |
| Hanger / supporter installation (1½HP or above; if necessary) | $160 |
| Electrical works | |
| Replace switched power connector or socket (each set). Customer should follow up the dent of socket edge by own self. | $125 |
| Installation / removal of switched power connector or socket (each set includes 3m wire) | $320 |
| Extra surface wiring installation (per meter) | $65 |
| Special works | |
| New plain glass (6mm) for windows covering (per sq.ft.) | $80 |
| Bronze aluminum material | $95 |
| Modify existing window frame to enlarge space for installation (where applicable) | $160 (aluminium window frame) Quoted (iron window frame) |
| Modify / cut existing T-junction of aluminium window frame | $230 |
| Dismantle steel / iron moveable window | $110 |
| Cut steel / iron window guards (each piece) | $85 |
| Tailor-made return air duct | $1050 |
| Wall hole installation and scaffolding | Quoted |
| To apply minor work registration of install / repair / dismantle air-con supporting frame | $200 |
| Additional service charges | |
| Service charge for moving up or down air-conditioner by stairs in manpower (per floor) | $30 (< 1.5HP) $40 (≥ 1.5HP) |
| Additional service charge for outlying islands, Ma Wan, Discovery Bay and forbidden zones (free for Tung Chung & Park Island). Installation service for outlying islands (except for Tai O & Mui Wo but including Ma Wan & Discovery Bay) is available on Mon, Wed or Fri only. | $250 (1st unit) $50 (from 2nd unit) |
| The above additional items should be completed with the initial installation; any subsequent works will be quoted separately. | |
Remark:
Dismantling of used air-conditioner will only be carried out under safe conditions.
Additional installation charges shall be paid upon completion of the installation.
Any relocation is subject to quotation and charge.
Under certain circumstances, scaffolding shall be required and is subject to quotation and charge.
Two years installation warranty is provided by Fortress; product warranty and repair are provided by the product suppliers according to their terms and conditions.
Two years installation warranty covers air-conditioner supporting rack, silicone for glass seal-up and refrigerant pipe works. It does not cover any air-conditioner foul drain caused by lack of proper and regular routine maintenance. Extra charges may be incurred for product exchange or cleansing.
Pricing will be revised without further notification. Non-listed items charges will be quoted directly on-site.
Split Type Air-Conditioner
h3>Purchase and Installation Flow
1: Click here to view the air-conditioner buying Guide .
2: Standard installation service includes: 1) Install outdoor unit on the air conditioning platform; 2) Connect and mount the indoor unit on the wall; 3) 5 meters surface refrigerant pipe with pipe insulator and 5 meters surface drain pipe; 4) Two-year installation warranty. Please click on 'Details' to learn more about standard installation services and charges for additional installation items.
4: Due to the complexity of installing split air-con, if you require installation service, we must first arrange site survey. We will schedule this visit two working days after your order is placed (if a change is needed, please contact our customer service department). If installation cannot proceed after the assessment, we will cancel your order and refund the balance after deducting a site survey fee of HK$100 (for Discovery Bay, outlying islands, restricted areas, and remote areas, the fee is HK$200).
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
Please refer to the following price list on split air-conditioners installation:
Installation Service Charges for Each Brand
Cookerhood
Purchase and Installation Flow
*Site survey is unnecessary for standard cookerhold wall mounting installation. Please ensure the distance between cookerhood and induction cooker is at least 600mm (distance between cookerhood and gas cooker is at least 700mm). If the distance is smaller than expected, supplier may reject to provide installation service due to safety concerns.
1: Click here to view the cookerhood buying guide
2: If installation service is needed*, please contact our Chat & Buy product specialist to arrange for a site survey before purchasing. If customers do not need a site survey and there is delivery or installation problem, we reserve the right not to make any exchange or refund.
3: Installation technician will do an inspection and provide a quotation for installation charges.
4: If the purchase of the cookerhood is confirmed after the site survey, the site survey fee will be refunded in terms of digital voucher to the customers' e-wallet. If customers do not purchase a cookerhood after site survey for any reason, the site survey fee will not be refunded.
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
Installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
Installation Service Charges for Each Brand
Exhaust Fan
Purchase and Installation Flow
1: Before purchasing, please ensure there is a power supply nearby and sufficient space for installation. Click here to view the exhaust fan buying guide
2: If Installation Service is selected, we will notify you of the installation date by email about 1-2 working days after receiving your order. Product delivery and installation dates may be different.
3: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
4: Installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
Built-in Items
Purchase and Installation Flow
1: Click here to view the buying guides
2: If installation service is needed, please contact our Chat & Buy product specialist to arrange for a site survey before purchasing. If customers do not need a site survey and there is delivery or installation problem, we reserve the right not to make any exchange or refund.
3: Installation technician will do an inspection and provide a quotation for installation charges.
4: If the purchase of the built-in item is confirmed after the site survey, the site survey fee will be refunded in terms of digital voucher to the customers' e-wallet. If customers do not purchase the item after site survey for any reason, the site survey fee will not be refunded.
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
Please refer to the following price list on the installation:
Installation Service Charges for Each Brand
Bathroom Thermo Ventilator
Purchase and Installation Flow
*If you need ceiling type thermo ventilator (dropped ceiling must be available), please contact our Chat & Buy product specialist to arrange for a site survey before purchasing. If customers do not need a site survey and there is delivery or installation problem, we reserve the right not to make any exchange or refund.
1: Click here to view the bathroom thermo ventilator buying guide
2: If Installation Service is selected, we will notify you of the installation date by email about 1-2 working days after receiving your order. Product delivery and installation dates may be different.
3: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
4: Installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
Installation Service Charges for Each Brand
Fridge
Purchase and Installation Flow
*As for side-by-side refrigerators or refrigerators with a capacity of more than 400 liters, please contact our Chat & Buy product specialist to arrange for a site survey before purchasing. If customers do not need a site survey and there is delivery or installation problem, we reserve the right not to make any exchange or refund.
1: Click here to view the refrigerator buying guide
2: If the capacity of the used refrigerator exceeds 500 liters, as it is not included in Producer Responsibility Scheme on Waste Electrical and Electronic Equipment, a fee will be charged for the removal service. If you need the same-day collection of old refrigerator, please select "Fortress Same-day Waste Appliance Collection Service".
3: Due to the large size of the refrigerator, if the delivery route is obstructed, the delivery staff may charge additional delivery fees or be unable to arrange delivery.
Installation charges must be paid in cash to the installation staff (if applicable). Please refer to the following list for details of charges:Installation Service Charges for Each Brand
Site Service Charge
Item | Brand | Site Visit | Quotation to customer after site visit (working day) | |
Fee | Remarks | |||
300L or below | Hitachi | $130 | About 2 -3 working days | |
300L above | Hitachi | $0 | Re -site visit , $130 per time | About 2 -3 working days |
Side by Side fridge | Bosch | $0 | About 2 -3 working days | |
Side by Side fridge | Electrolux | $0 | About 2 -3 working days | |
Side by Side fridge | LG | $0 | About 3-4 working days | |
4-door or above | Mitsubishi | $0 | About 2 -3 working days | |
Side by Side fridge | Mitsubishi | $0 | About 2 -3 working days | |
5-door or above | Panasonic | $0 | About 2 -3 working days | |
4-door or above | Samsung | $0 | About 2 -3 working days | |
Side by Side fridge | Samsung | $0 | About 3-4 working days | |
4-door or above | Sharp | $0 | About 3-4 working days | |
Side by Side fridge | Siemens | $0 | About 2 -3 working days | |
Hob
Purchase and Installation Flow
*If it is a built-in product, please refer to purchase and installation flow of built-in products
^Please ensure the distance between cookerhood and induction cooker is at least 550mm (distance between cookerhood and gas cooker is at least 650mm). If the distance is smaller than expected, supplier may reject to provide installation service due to safety concerns. Click here to view the hob buying guide
Installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
Installation Service Charges for Each Brand
Digital Door Locks
Purchase and Installation Flow
*If it is a built-in product, please refer to purchase and installation flow of built-in products
Installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
Safety Deposit Box
Purchase and Installation Flow
*If it is a built-in product, please refer to purchase and installation flow of built-in products
訂單確認後，客戶服務部將會就送貨事宜聯絡客戶。
產品貨價已包括基本送貨*；而特別地區、上落樓梯等的送貨服務及安裝服務均為付費項目，相關費用的明細及收取方式將由客戶服務部與客戶聯絡。
*基本送貨指運輸車輛可直接抵達的送貨地點。
Prior to delivery, customer service representative (CSR) will contact for the details of delivery.
The retail price included regular delivery service*. The paid services will be informed by CSR. For instance, outbound area, upstairs or downstairs, installation.
*Regular delivery service is applicable to the destination that can be reached by delivery vehicle directly.