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Pro-Team
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Data Transfer Services
Elderly Academy
One-to-One Personal Consultations
Workshop
Anti-Scam Awareness Workshop for Seniors
Elderly Academy
Elderly Academy - Seniors Only
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Introduce seniors to common scam tactics and practical anti-scam tips, helping them build awareness of fraud prevention in daily life.
• Fee: Free of charge
• Duration: About 1 hour
• Target participants: Seniors aged 60 or above
• Capacity: 10 participants per session
• Attendance note: Please present your JoyYou Card or senior identity card for eligibility verification
Please refer to terms and conditions for more details.
Workshop Details ———————————————
Introduce seniors to common scam tactics and practical anti-scam tips, helping them build awareness of fraud prevention in daily life.
• Fee: Free of charge
• Duration: About 1 hour
• Target participants: Seniors aged 60 or above
• Capacity: 10 participants per session
• Attendance note: Please present your JoyYou Card or senior identity card for eligibility verification
Please refer to terms and conditions for more details.
Greater Bay Area Applications Workshop for Seniors
Elderly Academy
Elderly Academy - Seniors Only
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Introduce seniors to commonly used apps for travel to the Greater Bay Area and help them master the basic digital tools for daily life there with ease.
•
Fee: Free of charge
• Duration: About 1 hour
• Target participants: Seniors aged 60 or above
• Capacity: 10 participants per session
• Attendance note: Please present your JoyYou Card or senior identity card for eligibility verification
Please refer to terms and conditions for more details.
Workshop Details ———————————————
Introduce seniors to commonly used apps for travel to the Greater Bay Area and help them master the basic digital tools for daily life there with ease.
•
Fee: Free of charge
• Duration: About 1 hour
• Target participants: Seniors aged 60 or above
• Capacity: 10 participants per session
• Attendance note: Please present your JoyYou Card or senior identity card for eligibility verification
Please refer to terms and conditions for more details.
Tablet Fun Workshop for Seniors
Elderly Academy
Elderly Academy - Seniors Only
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Introduce seniors to the basic use of tablets and help them enjoy simple entertainment apps with ease.
• Fee: Free of charge
• Duration: About 1 hour
• Target participants: Seniors aged 60 or above
• Capacity: 10 participants per session
• Attendance note: Please present your JoyYou Card or senior identity card for eligibility verification
Please refer to terms and conditions for more details.
Workshop Details ———————————————
Introduce seniors to the basic use of tablets and help them enjoy simple entertainment apps with ease.
• Fee: Free of charge
• Duration: About 1 hour
• Target participants: Seniors aged 60 or above
• Capacity: 10 participants per session
• Attendance note: Please present your JoyYou Card or senior identity card for eligibility verification
Please refer to terms and conditions for more details.
Mobile Data Transfer Package
Data Transfer Services
Don't worry about losing old data when changing phones! Fortress Pro Team helps!
Buy any phone at Fortress and get one free "Data Transfer Package" (first 150GB). Non-Fortress customers pay HK$300. Over 150GB? Add HK$200 (up to 300GB).
Transferable (first 150GB): Contacts, call logs, messages, photos/videos, audio, documents.
Social apps (WhatsApp/WeChat Personal, first 40GB): Chat, voice, photo, video history.
Over 150GB add HK$200 (up to 300GB).
Notes:
1.WhatsApp/WeChat personal only. Not for business. Business version: https://www.fortress.com.hk/en/workshops/detail/BP_13205822
2.Transfer time depends on data size.
3.Arrive 10-15 mins early/ 30+ mins late = rebook.
4.Cancel/reschedule: email ftrproteam@aswatson.com 24 hours in advance.
*Fee collected before service. Register within 6 months of purchase. T&Cs apply.
AI Applications Workshop for Seniors
Elderly Academy
Elderly Academy - Seniors Only
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Introduce seniors to the basic functions of entry-level AI applications and help them experience the essentials of artificial intelligence with ease.
• Fee: Free of charge
• Duration: About 1 hour
• Target participants: Seniors aged 60 or above
• Capacity: 10 participants per session
• Attendance note: Please present your JoyYou Card or senior identity card for eligibility verification
Please refer to terms and conditions for more details.
Workshop Details ———————————————
Introduce seniors to the basic functions of entry-level AI applications and help them experience the essentials of artificial intelligence with ease.
• Fee: Free of charge
• Duration: About 1 hour
• Target participants: Seniors aged 60 or above
• Capacity: 10 participants per session
• Attendance note: Please present your JoyYou Card or senior identity card for eligibility verification
Please refer to terms and conditions for more details.
Transportation Workshop for Seniors
Elderly Academy
Elderly Academy - Seniors Only
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Introduce seniors to the basic use of transport apps and help them master the essentials of travel planning with ease.
• Fee: Free of charge
• Duration: About 1 hour
• Target participants: Seniors aged 60 or above
• Capacity: 10 participants per session
• Attendance note: Please present your JoyYou Card or senior identity card for eligibility verification
Please refer to terms and conditions for more details.
Workshop Details ———————————————
Introduce seniors to the basic use of transport apps and help them master the essentials of travel planning with ease.
• Fee: Free of charge
• Duration: About 1 hour
• Target participants: Seniors aged 60 or above
• Capacity: 10 participants per session
• Attendance note: Please present your JoyYou Card or senior identity card for eligibility verification
Please refer to terms and conditions for more details.
【One-to-One】Laptop Setup Service
One-to-One Personal Consultations
We can help out your personal device issue by One to One.
Please mark down specific issue on the "Remark" on the registration form. Please bring you own device (if possible)
Content:
Deep to learn your personal device
Share user experience
Try to give solution on your device
Customize your personal device
Upon purchase of any designated product type (mobile phone or laptop) at Fortress, you will be entitled to one free One to One Personal Consultations provided by Pro-Team, or two One to One Personal Consultations with a single receipt of $4,000 or more, or pay HK$200. Please refer to terms and conditions for more details.
Check What Others Say About Our Pro-Team Workshops
FAQ
What is Pro-Team? And What services does Pro-Team provide?
Pro-Team is formed by highly-trained specialists with specific product expertise. They not only know all about the technical functions of the products but also good at communicating with customers to learn about their needs. Through “One-to-One Personal Consultations”,"Data Transfer Packages" and "Paid Services.”, our Pro-Team help solve customers’ queries and explain clearly the product functions and controls. While interacting with customers, they guide you on purchasing and using different products with total peace of mind, so you can enjoy an easier life.
What should I do if I want to enroll Pro Team Service?
Anyone who purchases any designated product type (including mobile phone or laptop) from Fortress can enjoy the "One to One Personal Consultation" provided by Pro-Team for free within 6 months from the date of purchase.
Once or purchase a single receipt of $4,000 or more at Fortress to enjoy the "One to One Personal Consultation " provided by Pro-Team for free within 6 months from the date of purchase.
The registration process is quick and easy: just log in to the Fortress Pro-Team page, select the course, fill in your personal information, and select the appropriate time and location. A confirmation email will be sent to you after completing the registration.
What is Pro Team One to One Personnal consultation?
Pro Team One to One Personal Consultations providing face-to-face explanations of product function. You will learn everything you can do with your product, from basics and more.
What is a 'Pro Team Data Transfer Services' ?
"Data Transfer Service" includes "Mobile Data Transfer Package" and "[Paid Service] Tablet Data Transfer Service", etc.
Upon purchase of any mobile phone product at Fortress, you are entitled the "Mobile Data Transfer Package" (the first 150GB of mobile data) for free once or pay a fee of HK$300 to join the "Mobile Data Transfer Package" (the first 150GB of mobile data) once. For the first 150GB, an additional service fee (HK$200) will be charged, up to a maximum of 300GB.
What is the "Pro Team Paid Service?
Pro Team Paid Service provided with One on One basis. It cost $200 for each session.
How do I pay for the 'Pro Team Services'?
The relevant fee will be charged by the instructor before the start of the course.
How long does the data transfer service take?
The time of data transfer depends on the model and storage of your mobile devices. For example transfering 50GB of multimedia data (such as photos and videos) takes about 2 hours. Transfering 5GB WhatsApp data takes about 1 hour. For more detail please contact our staffs or Pro Team at store.
Any preparation I need to do before I come for this Data Transfer Service?
We highly recommend that you back up at home for your own good and ensure your new and old devices are fully charged.
How can I know my personal data safe in the data transfer service?
We adhere to rigorous security procedures, carefully storing the data you provide, to prevent it from being used by unauthorized individuals. After the transfer of data is completed, we will initiate a data removal process.
Where are the Pro-Team service locations?
We are at Causeway Bay Times Square and Mong Kok Good Hope Building. Please show your confirmation email and the original receipt of your purchase to the staff prior to the beginning of the service
Any expiry date or limited period on Pro Team Service?
Yes, all offers and services must be used within sic months of the product purchase date. Any unused offer will expire after this period.
How can I change or cancel my reservation?
Yes, welcome to email us with ftrproteam@aswatson.com . We will assist you with the calcellation or date change. Please remember to cancel or request a change at least one hour before the workshop.
Terms & Conditions