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ASUS ROG 9
iPhone 16
AirPods 4 with ANC Headphone
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iPad mini 7th Gen (A17 Pro)
iMac (M4)
MacBook Pro (m4)
Mac mini (M4)
Apple Watch Ultra 2 (2024)
Copilot
Sony
PS5
Pro-Team
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Pro-Team
We are always here to help you get the most out of different electronics and technology with our expertise. With us, you will learn everything you can do with your product, from the basics and more.
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Data Transfer Services
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iClub Only
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Workshop
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【 TechLife x Amazfit Running Endurance Training Workshop】
iClub Only

<FREE Workshop>

 

We are pleased to invite you to TechLife x Amazfit Running Endurance Training Workshop.  Fitness and running coach Perrie will share running training tips with everyone. The workshop consists of 4 sessions, so if you want to learn more tips. Don’t miss this workshop if you want to learn more! Register NOW!

 

Date: 7&12 Dec 2024 & 4&18 Jan 2025 (Saturday) 
Time: 1:30pm – 3pm
Venue: Sham Shui Po Sports Ground
Quota: 40 ppl

 

Participants will receive an Amazfit cool sports towel and water bottle after completing each workshop, and those who complete 3 sessions will receive a $300 Amazfit coupon*! Limited quantity available, while supplies last. Don’t miss the chance and act NOW!

 

*Please register for the workshop using the same email associated with your Easy Reward account to receive the $300 eCoupon. The eCoupon cannot be used in conjunction with any marathon promotional offers.
 

Details
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Mobile Payment
iClub Only

<FREE Workshop>
There are 6 places per class, first-come-first-served basis

 

After clearing customs, many friends will travel to different places. But after the epidemic, living habits in many places began to change. The biggest one is electronic payment, so our Pro-Team brings you cross-border electronic payment tutorials. It is convenient for everyone to give money easily when playing.


 
content:
Introduction to different payment methods
Value added and payment
Security settings

Please refer to terms and conditions for more details.

Details
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Samsung Galaxy S24 Series Experience Workshop
iClub Only

<FREE Workshop>
There are 6 places per class, first-come-first-served basis

Samsung’s first AI phone “Galaxy AI King” is coming to Fortress!!
In addition to the greatly improved mobile phone performance and multi-functional lens combination of the new Samsung Galaxy S24 series, the most eye-catching feature of this generation is the addition of various AI functions.
 
In the Samsung Galaxy S24 series workshop, Fortress Pro Team instructors will explain all the latest AI and mobile phone functions.
Customers who have already purchased please come and sign up!! Let’s play these three “Galaxy AI Masters” together!!

Content:
Galaxy A.I. function sharing
Circle to Search Teaching
AI photo retouching tutorial
Lens shooting tutorial
Introduction to peripheral functions

Please refer to terms and conditions for more details. 

Details
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【Paid Service】Cross platform WhatsApp Business Data Transfer
Data Transfer Services

Whenever the company buys a new mobile phone, I’m surprised to see the records of past customers posted! Don’t be surprised, Fortress Pro Team can help you! Fortress Home provides "cross-platform WhatsApp Business data transfer service". Even if you use the same platform or cross-platform (iOS / Android) phones, there will be no problem! To transfer the conversation content of "Business WhatsApp", you only need to give it to our Pro Team for a discounted price of $300.

WhatsApp Business can only transfer content (Contacts & Groups):
‧Conversation records
‧Voice recording
‧ Picture record
‧Video Recording *The fee for this service is $300.
If the WhatsApp data capacity exceeds the first 40GB, additional additional service fees (HK$200) will be required, with the maximum limit being 80GB.
Please check with Pro Team staff for payment fee details. ​

Notice:
1. The length of the service process depends on the capacity of the mobile phone and the actual situation.
2. Please arrive at the store you have reserved 10-15 minutes before. If you are late for 30 minutes or more during the reservation period,
You will need to log in with your Fortress iClub account again and make a reservation again.
3. Customer preparation before using the service: You must make your own backup first
4. If you need to change or cancel the reserved data transfer service, you must do so within 24 hours before the reservation date.
Email notification to ftrproteam@aswatson.com.
5. Relevant fees will be collected by the instructor before starting.

For details about this service, please refer to the terms and conditions.

Details
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【One-to-One】Laptop Setup Service
One-to-One Personal Consultations

 

We can help out your personal device issue by One to One. 
Please mark down specific issue on the "Remark" on the registration form. Please bring you own device (if possible) 
 
Deep to learn your personal device
Share user experience
Try to give solution on your device
Customize your personal device 

 

Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop, or  redeem coupon with 2,500 MoneyBack Points during the promotion period. Please refer to terms and conditions for more details.

Details
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Mobile Data Transfer Package
Data Transfer Services

Upon purchase of any mobile phone product at FORTRESS, you are entitled the "Mobile Data Transfer Package" (the first 150GB of mobile data) for free once or pay a fee of HK$300 to join the "Mobile Data Transfer Package" (the first 150GB of mobile data) once. For the first 150GB, an additional service fee (HK$200) will be charged, up to a maximum of 300GB. 

 

Whenever you get a new phone, You get a trouble that thinking about transferring the data from my old phone! Don’t be surprised, Fortress Pro-Team can help you! Now we provides "mobile phone data transfer service package", even if it is the same platform or cross-platform (iOS/Android) mobile phones, there will be no problem! Transfer mobile phone data to our Pro Team. We are appreciate to serve you

In addition, the service will include one more section (One-to-One Smart Phone Setup Service) to give you a deeper understanding of your new mobile phone.

This includes mobile phone data, Chat Apps data (WhatsApp / WeChat)*  (maximum limit of 40GB)

 

Transferrable Data Content:

‧ Contact / Call History

‧ Message

‧ Photo / Picture / Video

‧ Audio

‧ File / Document

 

*For the first 150GB, an additional service fee (HK$200) will be charged, up to a maximum of 300GB. 

 

Chat Apps ( WhatsApp / WeChat ) (maximum limit of 40GB):

Transferrable Data Content (Contacts & Groups):

‧ Conversation history

‧ Voice recording

‧ image

‧ Video

 

Notice:

  1. This service support for Personal WhatsApp account only, not support for WhatsApp Bossiness account.
    *In addition, we also have 【Paid Service】Cross platform WhatsApp Business Data Transfer. For details, please visit the following website:
    https://www.fortress.com.hk/en/workshops/detail/BP_13205822
  2. The time of data transfer depends on the storage of mobile and the actual situation.
  3. Please arrive at the store you have reserved 10-15 minutes before. If you are late for 30 minutes or more during the reservation period, you will need to make another reservation.
  4. If you need to rearrange or cancel the reserved data transfer service, you must notify us by email to ftrproteam@aswatson.com within 24 hours before the reservation date.
  5. The relevant fee will be charged by the instructor before the start of the course.*Service must be registered within 3 months from purchase date.

For more details of this service, please refer to the terms and conditions.

Details
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Anti-fraud workshop for elderly
iClub Only

6 places per class, first come, first served.

 

Many scammers specialize in defrauding the elderly, taking advantage of their poor hearing, their concern for relatives and friends, and their helplessness of living alone to defraud money, and their methods are endless. In view of this, Fortress Pro Team instructors help the elderly mobile phone usage skills through workshops, and at the same time teach them how to improve safety awareness online and prevent online fraud.

 

This workshop is led by experienced technology instructors and provides practical operation opportunities to ensure that every elderly can easily know the knowledge they have learned. It not only helps them for skills of using mobile phones easily, but also helps them protect themselves confidently in the online world and prevent various scams.

 

Content:

 

1. Mobile software operation

 

2. View and share scam information

 

3. How to against telephone scams

 

4. Anti-scam tips

 

For details about this service, please refer to the terms and conditions.

Details
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【One-to-One】Get to know your Camera
One-to-One Personal Consultations

 

We can help out your personal device issue by One to One. 

Please mark down specific issue on the "Remark" on the registration form. Please bring you own device (if possible) 


Set up your Camera
Get to know detail on your Camera
How to connect Wifi from camera to your personal device
Photo shooting skills 

 

Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop, or  redeem coupon with 2,500 MoneyBack Points during the promotion period. Please refer to terms and conditions for more details. 

Details
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Pro Team Personal ID Photo Shooting and Retouching Service (Winter Discount)
Paid Services

Service Reservation and Payment Instructions:
After reserving this service, a service fee of $100 must be paid at the store. For more details, please consult Pro Team staff.

 

Hong Kong people love to travel; please ensure that you check your passport's validity before departure to avoid any entry difficulties. A proper ID photo is required for passport applications.

Planning an overseas road trip? An international driving permit photo is essential. We offer efficient and reliable international driving permit photo services to make your road trip perfect.

Student photos not only represent confidence but also witness your child's growth. Pro Team offers professional student photo shooting services to ensure your child looks confident and beautiful on various occasions.

 

Service Features:
• Professional photographer guidance, immediate use of AI professional software for retouching, creating personal photos
• Instant printing of 8 photos after retouching
• High-definition electronic files sent free to the customer’s email
 

For details about this service, please refer to the terms and conditions

Details
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Video Editing Instant Lab
Paid Services

Film editing is an indispensable part of daily life. I believe that everyone will encounter difficulties when editing films. Don't worry, Fortress Pro Team can help you!

Whether you are a novice YouTuber, you need to edit videos for your work, or you want to learn more skills by editing videos, we will use the "hands-on" method to solve the editing problems "instantly", and the Pro Team will cut them together with you. For related videos to be cut, you can also use the screen video to record the relevant skills of the day, and you can revisit and practice indefinitely.After completing the service, you can contact us via WhatsApp (only for technical inquiries about the editing of the day, within 3 days).And through this service, you can personally complete a video of your own, increase your sense of satisfaction, and increase your need for editing!
* This course can choose to use Adobe Premiere Pro / Final Cut Pro video editing teaching
^ Customers must bring their own computer and pre-install related software. Please reserve sufficient computer storage space, preferably at least 30 GB.
# This project costs $200

For details of this service, please refer to the terms and conditions:
1. The service is 1 hour and the fee is HK$200. This fee is charged by the instructor after the service instruction is completed.
2. For details of this service, please contact ProTeam.
3. Please make an appointment for this service on the Fortress website; a confirmation email will be sent to customers who have made a successful appointment.
4. Pro Team Email: ftrproteam@aswatson.com
5. If there is any dispute over these terms and conditions or this service, FORTRESS reserves the right of final decision.

Service Process:

1. Online appointment
Customers can choose the appropriate service location and time period, After filling in the relevant information, you will receive a confirmation email, indicating that the reservation is successful.

2. Prepare before arriving at the branch
Customers must bring their own computer and pre-install relevant software,
Please reserve enough computer storage space, preferably at least 30 GB.
Customers please prepare clips or questions that require help with editing.

3. Arrive at the branch
Customers please arrive at the designated branch 15 minutes in advance.We will provide 1-hour 1 to 1 service service, and the instructor will use the method of hands-on test, Instantly solve your difficulties in editing from the side,You can experience different splicing techniques,You can also use the screen video to record the relevant skills for easy review.

4.Payment
After completing the service, make a payment, this item will be charged $200.

5.WhatsApp Technical Support Service
When the service is completed, it is found that there is a problem with the finished video product on the same day.
You can contact us via WhatsApp (limited to inquiries about technical problems in the editing of the day, within 3 days),
Pro Team will provide technical support services.

Details
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【One-to-One】Smart Phone Setup Service
One-to-One Personal Consultations

【One-to-One Personal Consultations 】Smart Phone Setup Service [Cantonese]

We can help out your personal device issue by One to One. 
Please mark down specific issue on the "Remark" on the registration form. Please bring you own device (if possible) 
 
Deep to learn your personal device
Share user experience
Try to give solution on your device
Customize your personal device 

Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop, or  redeem coupon with 2,500 MoneyBack Points during the promotion period. Please refer to terms and conditions for more details. 

Details
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Pro-Team IT Support Service
Paid Services

* You need to pay the service fee $200 at the store after making an appointment for this service. Please contact Pro Team staff for payment fees.

There are all kinds of software problems when you buy a new computer.

In view of this, our Pro Team has launched the following services in order to help you solve the software problems.

Choose 1 of the following 4 services^ 
1. Computer system upgrade and software installation;
2. Computer antivirus and firewall/VPN personal settings; 3. Computer account and parent management settings; 4. Computer software inspection and problem solving.

 ^Only 1 service is provided per session, please contact Pro Team staff for details.

 $200 Service fee only provides 1 service.  Please refer to the terms and conditions for details.

Details
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【Paid Service】Tablet data transfer service
Data Transfer Services

"Tablet Data Transfer Service" charges a discounted price of HK$300

 
If you bought a new tablet and want to transfer the photos, videos and data from the old device to the new tablet?Fortress Pro Team can help you!Fortress provides a new "tablet data transfer service", no matter the old device is (tablet computer) or (mobile phone),Even cross-platform (iPadOS / Android) is no problem! The cost is only HK$300,  Leave the data transfer to our Pro Team.

 

What can be transferred:

• Call records
• Address book
• Archives
• Document
• Audio files
• Video
• Photos/Pictures

Data transfer capacity limit: 100GB

Preparations before customers use the service:

1. Old mobile phones / Old tablets ( iPad OS / iOS / Android )
2. New Tablets (iPad OS / Android)
3. Customers must back up their own data before using the service.

Notice:

1. This service Only for iPad OS / Android platform tablets
2. The length of the service process depends on the capacity of the mobile phone and the actual situation.

3. Please arrive at the store you have reserved 10-15 minutes before. If you are late for 30 minutes or more during the reservation period, you will need to log in with your Fortress iClub account again and make a reservation.

4. If you need to change or cancel the reserved data transfer service, you must notify us by email to ftrproteam@aswatson.com within 24 hours before the reservation date.

For details about this service, please refer to the terms and conditions.

Details
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Get to know more about Samsung Galaxy Z Flip 6 Fold 6 Workshop
iClub Only

<Free>

The quota is 6 peoples per class, first-come-first-served.

 

The first AI foldable phone “Samsung Galaxy Z Fold 6 and Flip 6” is finally here!!

The performance and multi-functional lens combination of the phone are not only greatly upgraded, but also the AI​​function is added to the foldable phone for the first time. In addition to having many ways to play, it also becomes your daily assistant.

 

In the "Samsung Galaxy Z Fold 6 | Flip 6 Workshop", Fortress Pro Team instructors will explain all the latest AI and mobile phone functions to you.

 

Customers who have already purchased please come and sign up!! Let’s try these AI Folding Mobile Phone together!!

 

content:

Galaxy AI function sharing

Circle to Search Teaching

AI photo retouching tutorial

Lens shooting tutorial

Folding design experience

Please refer to terms and conditions for more details.

Details
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(One to One) Get to know more about Samsung Galaxy Z Fold 6 Flip 6
One-to-One Personal Consultations

The New Generation of "Foldable phones equipped with Galaxy AI" Has Arrived at Fortress!

Samsung Galaxy Z Fold 6 and Flip 6 not only have a thinner and lighter design compared to the previous generation, but they are also equipped with Galaxy AI specifically designed for foldable devices, providing an exceptional and extraordinary user experience.

 

In the Samsung Galaxy Z Fold 6 | Flip 6  [1-to-1 guidance], Fortress Pro Team instructors will answer various phone-related questions and teach you how to enhance your phone's usage with AI. Customers who have already purchased can sign up now and explore the full potential of these "The King of Foldable Phones Equipped with Galaxy AI" together!

 

Content includes:

  • Galaxy AI Features Sharing
  • Google AI Gemini Application Sharing
  • AI Generative Drawing Tutorial
  • AI Photo Editing Tutorial
  • AI Translation Function Tutorial
  • Camera Shooting Tutorial
  • Foldable Multitasking Features Sharing
  • Peripheral Function Introduction

 

Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop, or  redeem coupon with 2,500 MoneyBack Points during the promotion period. Please refer to terms and conditions for more details. 

Details
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Get to know about “Google Photo”
iClub Only

<FREE Workshop>
There are 6 places per class, first-come-first-served basis

The shooting quality of today's mobile phones and cameras allows everyone to take high-quality photos and videos with their mobile phones or cameras anytime and anywhere. But how do you back up, store or display and share these photos after taking them?

 

Most people store photos and videos directly on their mobile phones. However, since the cloud has matured, many people will use cloud network photo albums to store photos and videos. This time, let Pro Team share the application of Google Cloud Photo Album, so that cloud photo albums can be used to store photos and videos. A great helper to reduce storage on your phone!

 

content


1. Learn about Google Photos
2. Create and share photo albums in Google Photos
3. Learn how to use different features in Google Photos

 

Please refer to terms and conditions for more details. 

Details
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Windows PC Data Transfer Service (Same Platform)
Data Transfer Services

Purchase any designated Windows computer product at Fortress and get a free "Windows Computer Data Transfer Service" (first 100GB of computer data) once; or pay HK$300 to participate in the "Windows Computer Data Transfer Service" (first 100GB of computer data) once. If the computer data exceeds the first 100GB, an additional service fee (HK$200) will be charged, with a maximum limit of 500GB. The course includes data backup teaching, so customers need to bring their own external storage device or purchase one on the spot.

Whether your computer is for daily use or work, the data inside is equally important. Every time you change to a new computer, you definitely want to keep everything intact. The Fortress Pro Team understands you! Fortress now officially launches the "Windows Computer Data Transfer Service", making it easy to switch to a new Windows computer! Leave the Windows computer data transfer to our Pro Team. The service course also includes computer data backup teaching, so you can learn how to back up your data in the future. Additionally, the service includes a one-on-one computer tutorial session to help you get to know your new computer better.

Computer data (first 100GB) Transferable content:

  • Photos / Images / Videos
  • Audio files
  • Files / Documents
  • If it exceeds 100GB, an additional HK$200 will be charged (maximum 500GB)

Note:

  1. Customers need to bring their own external storage device with sufficient capacity.
  2. The service is only applicable to designated Windows computer products for same platform transfer, not applicable to products other than Windows.
  • Not applicable to: Apple mobile phones, tablets, computers, and any handheld game consoles.
  1. The duration of the service process depends on the computer capacity and actual situation.
  2. Please arrive at the reserved store 10-15 minutes in advance. If you are late for 30 minutes or more during the reserved time slot, you will need to log in with your Fortress iClub account and make a new reservation.
  3. If you need to change or cancel the reserved data transfer service, please email ftrproteam@aswatson.com within 24 hours before the reserved date.
  4. The relevant fees will be collected by the instructor before the service starts.
  • The service must be registered within three months from the date of purchase.

For details of this service, please refer to the terms and conditions.

Details
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【One-to-One】Samsung Galaxy S24 Series
One-to-One Personal Consultations

Samsung’s first AI phone “Galaxy AI King” is coming to Fortress!!
In addition to the greatly improved mobile phone performance and multi-functional lens combination of the new Samsung Galaxy S24 series, the most eye-catching feature of this generation is the addition of various AI functions.
 
In Samsung Galaxy S24 series [1-to-1 guidance],
Fortress Pro Team instructors will not only answer various mobile phone questions, but also teach all the latest AI and mobile phone functions in detail.
Customers who have already purchased please come and sign up!! Let’s play these three “Galaxy AI Masters” together!!

Content:
Galaxy A.I. function sharing
Circle to Search Teaching
AI photo retouching tutorial
Lens shooting tutorial
Introduction to peripheral functions

 

Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop, or  redeem coupon with 2,500 MoneyBack Points during the promotion period. Please refer to terms and conditions for more details. 

Details
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Apple MacBook Data Transfer Service (Same Platform)
Data Transfer Services

Purchase any Apple Mac computer product at Fortress and get a free "Apple Mac Same Platform Data Transfer Service" (first 100GB of computer data) once; or pay HK$300 to participate in the "Apple Mac Same Platform Data Transfer Service" (first 100GB of computer data) once. If the computer data exceeds the first 100GB, an additional service fee (HK$200) will be charged, with a maximum limit of 500GB.

Whether your computer is for daily use or work, the data inside is equally important. Every time you change to a new computer, you definitely want to keep everything intact. The Fortress Pro Team understands you! Fortress now officially launches the "Apple Mac Same Platform Data Transfer Service", making it easy to switch to a new Mac! Leave the Apple Mac data transfer to our Pro Team. Additionally, the service includes a one-on-one computer tutorial session to help you get to know your new computer better.

Computer data (first 100GB) Transferable content:

  • Photos / Images / Videos
  • Audio files
  • Files / Documents
  • If it exceeds 100GB, an additional HK$200 will be charged (maximum 500GB)

Note:

  1. The service is only applicable to Apple Mac computer products for same platform transfer, not applicable to products other than Apple Mac.
  • Not applicable to: non-Apple brand mobile phones, tablets, game consoles, and Windows computers.
  1. The duration of the service process depends on the computer capacity and actual situation.
  2. Please arrive at the reserved store 10-15 minutes in advance. If you are late for 30 minutes or more during the reserved time slot, you will need to log in with your Fortress iClub account and make a new reservation.
  3. If you need to change or cancel the reserved data transfer service, please email ftrproteam@aswatson.com within 24 hours before the reserved date.
  4. The relevant fees will be collected by the instructor before the service starts.
  • The service must be registered within three months from the date of purchase.

For details of this service, please refer to the terms and conditions.

Details
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Adobe Lightroom photo retouching tutorial
iClub Only

<FREE Workshop>
There are 6 places per class, first-come-first-served basis

Photography skills are not the most important step in photography. Knowing how to "retouch" photos will also make the photos more professional. Especially after traveling, if you are not satisfied with the photos taken during the trip, you should use Adobe Lightroom, a photo editing app used by even professional photographers, to edit stunning and beautiful travel photos to attract more likes!

 

content

Understand the differences between numerical adjustments in Lightroom
Learn how to adjust lighting and effects in Lightroom
Learn how to add different presets to Lightroom

 

Please refer to terms and conditions for more details. 

Details
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【One-to-One】HONOR Magic V3 Latest Flagship Foldable Smartphone 

One-to-One Personal Consultations

The world's thinnest foldable smartphone, HONOR MagicV3, has arrived at Fortress!

In addition to being lighter and thinner, the HONOR MagicV3 also features the new Eagle Eye Camera and HONOR Any Door, opening up new horizons.

The Fortress Pro Team instructors will not only answer all your mobile phone questions but also provide detailed instructions on all the latest HONOR phone features. Customers who have already purchased the phone, sign up now! Master all the functions of the HONOR MagicV3 and double your efficiency!

Content:

Introduction to HONOR Parallel Space
Camera shooting tutorial
HONOR Any Door tutorial
Introduction to peripheral functions

Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop, or  redeem coupon with 2,500 MoneyBack Points during the promotion period. Please refer to terms and conditions for more details. 

Details
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Honor & Huawei New Smart Experience Workshop
iClub Only

<FREE Workshop>
There are 6 places per class, first-come-first-served basis

Honor & Huawei phones are now available at Fortress!

 

Not only has the performance greatly improved, but there are also many new features to explore.

 

In the “Honor & Huawei New Smart Experience Workshop,” Fortress Pro Team instructors will explain all the functions of Honor & Huawei phones. Customers who have purchased any model of Honor or Huawei phones, sign up quickly to experience it!

 

Content:

Exclusive feature sharing
Camera shooting tutorials
AI application tips
Introduction to peripheral functions

Please refer to terms and conditions for more details. 

Details
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iOS 18 User Workshop
iClub Only

<Priority Enrollment Under iPhone Battery Replacement Service>

 

There are 6 places per class, first-come-first-served basis

 

Apple's iOS 18 is officially here! What exciting new features does this new OS bring? Fortress Pro-team will introduce the key updates of iOS 18 in this workshop.

 

Content includes:
1.    Customize Home Screen
2.    Customize Control Center and Lock Screen Controls
3.    Lock and Hide Specific Apps
4.    Optimized "Photos" App Layout
5.    Enhanced Built-in Utilities
 

Please refer to terms and conditions for more details. 

Details
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【 TechLife x HOVERAir X1 Pro max/Pro Experience Workshop 】
iClub Only

<FREE Workshop>

 

We are pleased to invite you to TechLife x HOVERAir X1 Pro max/Pro Experience Workshop. Content creator Ocean will introduce sport photography skills and tips sharing using Hover Series. Don’t miss this workshop if you want to learn more! Register NOW!

 

Date: 13 Dec 2024 (Friday) 
Time: 7pm – 9pm
Venue: FORTRESS at 9/F Times Square, Causeway Bay
Quota: 20 ppl

 

Participants who complete the workshop will receive one sports cooling towel and a $300 discount voucher for on-site purchases of the Hover Series! Limited quantity available, while supplies last. Don’t miss the chance and act NOW!

 

^The coupon is limited to specified products and is subject to terms and conditions. Please contact our staff for details. In case of dispute, FORTRESS reserves the right of final decision.
 

Details
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FAQ
What is Pro-Team? And What services does Pro-Team provide?
Pro-Team is formed by highly-trained specialists with specific product expertise. They not only know all about the technical functions of the products but also good at communicating with customers to learn about their needs. Through “One-to-One Personal Consultations” and “Experience Workshops”, our Pro-Team help solve customers’ queries and explain clearly the product functions and controls. While interacting with customers, they guide you on purchasing and using different products with total peace of mind, so you can enjoy an easier life.
What should I do if I want to enroll Pro Team Service?

Anyone who purchases any designated product type (including mobile phone/laptop/camera) from Fortress can enjoy the "One to One Personal Consultation" or "Experience Workshop" provided by Pro-Team for free within 3 months from the date of purchase. 

Once or purchase a single receipt of $4,000 or more at Fortress to enjoy the "One to One Personal Consultation " and “Experience Workshop” provided by Pro-Team for free within 3 months from the date of purchase. 

The registration process is quick and easy: just log in to the Fortress Pro-Team page, select the course, fill in your personal information, and select the appropriate time and location. A confirmation email will be sent to you after completing the registration.

What is Pro Team One to One Personnal consultation?
Pro Team One to One Personal Consultations providing face-to-face explanations of product function. You will learn everything you can do with your product, from basics and more.
What is Pro Team Experience Workshop ?
Pro Team Experience Workshop is held in small groups to provide guidance to customers on techniques of product settings and functions. Customers can also share their own experience and explore interactively with other participants. During a new product launch, experience workshops will be arranged for the product trail.
What is a 'Pro Team Data Transfer Services' ?

"Data Transfer Service" includes "Mobile Data Transfer Package" and "[Paid Service] Tablet Data Transfer Service", etc. 

Upon purchase of any mobile phone product at FORTRESS, you are entitled the "Mobile Data Transfer Package" (the first 150GB of mobile data) for free once or pay a fee of HK$300 to join the "Mobile Data Transfer Package" (the first 150GB of mobile data) once. For the first 150GB, an additional service fee (HK$200) will be charged, up to a maximum of 300GB.

What is the "Pro Team Paid Service?
Pro Team Paid Service provided with One on One basis. It cost $200 for each session.
How do I pay for the 'Pro Team Services'?
 The relevant fee will be charged by the instructor before the start of the course.
How long does the data transfer service take?
The time of data transfer depends on the model and storage of your mobile devices. For example transfering 50GB of multimedia data (such as photos and videos) takes about 2 hours. Transfering 5GB WhatsApp data takes about 1 hour. For more detail please contact our staffs or Pro Team at store.
Any preparation I need to do before I come for this Data Transfer Service?
We highly recommend that you back up at home for your own good and ensure your new and old devices are fully charged.
How can I know my personal data safe in the data transfer service?
We adhere to rigorous security procedures, carefully storing the data you provide, to prevent it from being used by unauthorized individuals. After the transfer of data is completed, we will initiate a data removal process.
Where are the Pro-Team service locations?
We are at Causeway Bay Times Square, Mong Kok Wai Fung Plaza, and Park Lane Shopper's Boulevard. Please show your confirmation email and the original receipt of your purchase to the staff prior to the beginning of the service
Any expiry date or limited period on Pro Team Service?
Yes, all offers and services must be used within three months of the product purchase date. Any unused offer will expire after this period.
How can I change or cancel my reservation?
Yes, welcome to email us with ftrproteam@aswatson.com . We will assist you with the calcellation or date change. Please remember to cancel or request a change at least one hour before the workshop.
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