Pro-Team Workshops

The all-new Samsung Galaxy S26 series redefines the smartphone experience with upgraded performance and enhanced Galaxy AI, elevating life, work, and entertainment.

Want to master its innovative features and personalized tips? Our one-on-one personal tutor service offers a supportive learning experience.

New to the S26? No worries. With dedicated one-on-one guidance, you can easily learn Galaxy AI and key features unlocking the full flagship potential of the Samsung Galaxy S26 series.

Upon purchase of any designated product type (mobile phone or laptop) at Fortress, you will be entitled to one free One to One Personal Consultations provided by Pro-Team, or two One to One Personal Consultations with a single receipt of $4,000 or more, or pay HK$200. Please refer to terms and conditions for more details.

We can help out your personal device issue by One to One.
Please mark down specific issue on the "Remark" on the registration form. Please bring you own device (if possible)

Content:
Deep to learn your personal device
Share user experience
Try to give solution on your device
Customize your personal device

Upon purchase of any designated product type (mobile phone or laptop) at Fortress, you will be entitled to one free One to One Personal Consultations provided by Pro-Team, or two One to One Personal Consultations with a single receipt of $4,000 or more, or pay HK$200. Please refer to terms and conditions for more details.

AI is gradually becoming part of daily life and work. To use AI tools effectively and boost your quality of life and productivity, you need to understand them. We offers to help you master AI tools on your computer. We will recommend the right AI tools whether Apple Intelligence, the new Copilot+ PC, or the widely discussed DeepSeek. We will tailor a solution for you and share practical tips.

Content:
AI tool hardware & software setup
LLM chatbot configuration
Real-life usage for work & daily life
Prompt tips

Upon purchase of any designated product type (mobile phone or laptop) at Fortress, you will be entitled to one free One to One Personal Consultations provided by Pro-Team, or two One to One Personal Consultations with a single receipt of $4,000 or more, or pay HK$200. Please refer to terms and conditions for more details.

We offer professional mobile phone data wiping services, using internationally certified advanced software to ensure secure and efficient removal of personal data, cache, and junk files from your device.
The entire process takes only 15 minutes—fast and reliable—so you don’t have to worry about data leaks or residue.
Whether you are selling or recycling your phone, our service restores your device to a like-new condition, protecting your privacy while enhancing performance. Book our professional data wiping service today!

(((This service is only available to customers who purchased their phones at Fortress and are participating in the trade-in program.)))

Please refer to terms and conditions for more details.

Don't worry about losing old data when changing phones! Fortress Pro Team helps!

Buy any phone at Fortress and get one free "Data Transfer Package" (first 150GB). Non-Fortress customers pay HK$300. Over 150GB? Add HK$200 (up to 300GB).

Transferable (first 150GB): Contacts, call logs, messages, photos/videos, audio, documents.

Social apps (WhatsApp/WeChat Personal, first 40GB): Chat, voice, photo, video history.

Over 150GB add HK$200 (up to 300GB).

Notes:
1.WhatsApp/WeChat personal only. Not for business. Business version: https://www.fortress.com.hk/en/workshops/detail/BP_13205822
2.Transfer time depends on data size.
3.Arrive 10-15 mins early/ 30+ mins late = rebook.
4.Cancel/reschedule: email ftrproteam@aswatson.com 24 hours in advance.

*Fee collected before service. Register within 6 months of purchase. T&Cs apply.

Elderly Academy - Seniors Only
———————————————
Want to capture beautiful memories but unsure about composition or filters?
_x000B_This workshop teaches you handy photography tips and filter techniques, so every precious moment is picture-perfect and easy to save.

– Fee: Free of charge
– Duration: 1 hour per session
– Target Participants: Seniors aged 60 or above
– Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification

Please refer to terms and conditions for more details.

Elderly Academy - Seniors Only
———————————————
Want to catch up “face to face” with loved ones near and far, but don’t know how to make video calls?
This workshop walks you through setting up video calling step by step, so you can connect with old friends anytime, anywhere.

– Fee: Free of charge
– Duration: 1 hour per session
– Target Participants: Seniors aged 60 or above
– Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification

Please refer to terms and conditions for more details.

We can help out your personal device issue by One to One.
Please mark down specific issue on the "Remark" on the registration form. Please bring you own device (if possible)

Content:
Deep to learn your personal device
Share user experience
Try to give solution on your device
Customize your personal device

Upon purchase of any designated product type (mobile phone or laptop) at Fortress, you will be entitled to one free One to One Personal Consultations provided by Pro-Team, or two One to One Personal Consultations with a single receipt of $4,000 or more, or pay HK$200. Please refer to terms and conditions for more details.

Handling business data in public? Not ideal. Fortress Pro Team has you covered!

Worried about losing client records when your company gets new phones? Fortress offers Cross platform WhatsApp Business Data Transfer smooth transfers for same or cross-platform (iOS/Android)!

Service Guarantees:
Private booking, secure & efficient
No data retained after transfer – privacy protected
Transparent HK$300 pricing, no hidden fees

Transferable content (Contacts & Groups):
Chat, voice, photo & video history

*Fee HK$300. Add HK$200 if exceeding 40GB (up to 80GB max).

Notes:

1.Transfer time depends on data volume & conditions.
2.Arrive 10-15 mins early/ 30+ mins late = rebooking needed.
3.Please back up before service.
4.Cancel/reschedule: email ftrproteam@aswatson.com 24 hours in advance.

*Fee collected before service. Register within 6 months of purchase. T&Cs apply.

Elderly Academy - Seniors Only
———————————————
Too many functions on your phone, and not sure where to begin?
This workshop teaches you the essential basics of smartphone operation, so you can use your phone with confidence and ease.

– Fee: Free of charge
– Duration: 1 hour per session
– Target Participants: Seniors aged 60 or above
– Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification

Please refer to terms and conditions for more details.

Elderly Academy - Seniors Only
———————————————
Want to share life’s moments with family and friends, but unsure how to post or comment?
This workshop walks you through creating an account, adding friends, posting updates, and replying to messages — staying connected has never been simpler.

– Fee: Free of charge
– Duration: 1 hour per session
– Target Participants: Seniors aged 60 or above
– Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification

Please refer to terms and conditions for more details.

Elderly Academy - Seniors Only
———————————————
The government offers many e-services, but not sure how to activate or use them?
This workshop teaches you how to use government apps for appointments, enquiries, and border crossing — all in one place.

– Fee: Free of charge
– Duration: 1 hour per session
– Target Participants: Seniors aged 60 or above
– Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification

Please refer to terms and conditions for more details.

Don't worry about losing old data when getting a new computer or tablet!

Transferable: Photos/images/videos, audio files, documents.

• Buy a designated computer/tablet and get one free service (first 100GB, same platform)/
• Or pay HK$300 to join (first 100GB)/
• Exceed 100GB, add HK$200 (up to 500GB).

Note:
1.Only applicable to Apple Mac to Mac or Windows to Windows. Not applicable to cross-platform or mobile phones/gaming consoles.
2.Tablet only applicable to iPadOS/Android same platform.
3.Transfer time depends on data volume.
4.Please arrive at the store 10-15 minutes in advance/ late arrival of 30 minutes or more requires rebooking.
5.To change or cancel a reservation, email ftrproteam@aswatson.com 24 hours in advance.

*Fees are collected before the service. Registration must be done within 6 months of purchase. Please refer to the terms and conditions for details