Pick up in store for free on the same day
at any Fortress store
at any time
Choose “Store Pickup” delivery method, pickup store and date in eShop checkout page
You will receive an order confirmation email after checking out successfully
(order before 2PM: receive earliest at 2PM; order between 2PM-5PM: receive in 1 hour)
When the order has arrived at selected store, you will receive Notification SMS and Email to collect
You could enjoy free store pick up services when you make any purchase in eShop or Mobile App. Please collect your purchased item(s) at your selected physical store within 7 days from the designated date of collection selected in eShop or Mobile App. You can pick up your order in person, or authorise a representative to pick up for you. Please present the following items upon order pick up: QR code under your email, original identity proof and account login name (Only applicable to Apple products), authorisation letter (if applicable).
If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.
- Once the order is confirmed, you are not allowed to change the selected store for collection or to change the delivery option from store pickup to delivery.
- Once the order is confirmed, you are not allowed to change the color or model of the selected product or change to any other product except as agreed by us.
- If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the product in the same store on the next day when the store is opened.
- Actual pickup date will be shown on checkout page; it depends on the inventory in selected store and pickup quota.
- In case of disputes regarding the pickup date, FORTRESS reserves the right of final decision
All stores can pick up on the same day.
The following stores have a higher chance of being able to pick up on the same day.
- G/F, Yu Sung Boon Bldg., 107-111 Des Voeux Road, Hong Kong
- Shops 818-821 on 8/F & Shop 914-915 on 9/F, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong
- Shop 418, 4/F, Cityplaza South, Cityplaza, Hong Kong
- Shop 2 & 47, 1/F At Site 2, Aberdeen Center, 7-11 Nam Ning Street, Hong Kong
- Shop No. G45-51, Telford Plaza, Phase 1, Kowloon Bay, Kowloon
- Shop G49 & G50 on G/F and Shop U21-U25 on 1/F, Site B and C, Parklane Shopper's Boulevard, 143-161 Nathan Road, Kowloon
- Shop 4-6 on G/F, Wai Fung Plaza, 664 Nathan Road, Kowloon
- Unit 501A, 5/F, Dragon Centre, 37K Yen Chow Street, Sham Shui Po
- Shop No. 201, L2, Plaza Hollywood, Diamond Hill
- Shop B3 1st Basement Home World, Site 12, Whampoa Garden, Hunghom
- Shop Nos. 221-222, 2/F, +WOO, Phase 1, 12-18 Tin Yan Road, Tin Shui Wai
- Chau's Commercial Centre, 57-63 Chung On Street, Tsuen Wan, NT
- 1/F, Kwong Wah Plaza, Tai Tong Road, Yuen Long
- Shop Nos, G002-G007, G/F, Tuen Mun Town Plaza Phase I, 1 Tuen Shing Street, Tuen Mun
- Shop 305-307A, Level 3, Maritime Square, Tsing Yi MTR Station, Tsing Yi, NT
- Shop Nos. 564-566 & 570 on Level 2, Zone C, Tai Po Mega Mall, Tai Po
- Shop 364B, Level 3, Ma On Shan Plaza
- Shop UG011-013, Metro City Phase II
- Shop 502B, 5/F, Citygate, 18-20 Tat Tung Road