You could enjoy free store pick up services when you made any purchase in eShop or Mobile App. Please collect your purchased item(s) at your selected physical store within 7 days from the designated date of collection selected in eShop or Mobile App.

You can pick up your order in person, or authorise a representative to pick up for you. Please present the following items upon order pick up:

• pickup email, QR code in eShop order history, or pickup mobile SMS
• account login name
• original identity proof (only applicable to Apple products)
• authorisation letter (if applicable)

If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.

When you pick up the item(s) purchased, you are strongly advised (1) to check your purchased item(s) for any obvious defects / deficiencies in appearance and whether all accessories are included, and (2) to check if you have picked up the right ordered quantity of item(s) with any accompanying gift(s) (if applicable). You are specifically reminded that we do not accept any request for exchange of products under normal circumstances and our 10-day money back guarantee policy is restricted to products that we supply which fail to meet manufacturer’s standards, and this would require confirmation / verification from the authorised dealer themselves.

You would receive your electronic sales receipt via email after you picked up your order. If you need a copy of sales receipt, our store staff could help on it.

1. Once the order is confirmed, you are not allowed to change the selected store for collection or to change the delivery option from store pickup to delivery.
2. Once the order is confirmed, you are not allowed to change the color or model of the selected product or to change to any other product except as agreed by us.
3. Under normal circumstances, pickup email or QR code will be distributed on the date of pickup by 3PM (not applicable for same day in-store pickup online order).
4. Please be careful in storing the pick-up QR code prior to picking up the item(s) purchased. Fortress shall not be liable for any loss, damage or expense caused by or incidental to the loss or disclosure of the pick-up QR code by customers to any third party. The pick-up records of Fortress shall prevail.
5. You will need to show the pick-up QR code to store staff to collect your order, which will constitute your agreement that Fortress has satisfactorily completed the delivery of the item(s) in accordance with the order placed.
6. If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the product in the same store on the next day when the store is opened.