Order and payment completed before 9:00 p.m. for the earliest delivery on the next day (for specific products; not applicable on Saturdays, Sundays and Public Holidays)
Deliver to Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan, or Macau.
Free shipping for members with purchase over HK$500 (HK$350 for VIP).
HK$60 shipping fee will be charged for net purchase below the specified amount.
You could enjoy free store pick up services when you made any purchase in eShop or Mobile App. Please collect your purchased item(s) at your selected physical store within 7 days from the designated date of collection selected in eShop or Mobile App.
Click to learn more Click & Collect Service (Same day in-store pick up online order)
Check Store Pickup Location
You can pick up your order in person, or authorise a representative to pick up for you. Please present the following items upon order pick up:
- pickup email, QR code in eShop order history, or pickup mobile SMS
- account login name
- original identity proof (only applicable to Apple products)
- authorisation letter (if applicable)
If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.
When you pick up the item(s) purchased, you are strongly advised (1) to check your purchased item(s) for any obvious defects / deficiencies in appearance and whether all accessories are included, and (2) to check if you have picked up the right ordered quantity of item(s) with any accompanying gift(s) (if applicable). You are specifically reminded that we do not accept any request for exchange of products under normal circumstances and our 10-day money back guarantee policy is restricted to products that we supply which fail to meet manufacturer’s standards, and this would require confirmation / verification from the authorised dealer themselves.
You would receive your electronic sales receipt via email after you picked up your order. If you need a copy of sales receipt, our store staff could help on it.
- Once the order is confirmed, you are not allowed to change the selected store for collection or to change the delivery option from store pickup to delivery.
- Once the order is confirmed, you are not allowed to change the color or model of the selected product or to change to any other product except as agreed by us.
- Under normal circumstances, pickup email or QR code will be distributed on the date of pickup by 3PM (not applicable for same day in-store pickup online order).
- Please be careful in storing the pick-up QR code prior to picking up the item(s) purchased. Fortress shall not be liable for any loss, damage or expense caused by or incidental to the loss or disclosure of the pick-up QR code by customers to any third party. The pick-up records of Fortress shall prevail.
- You will need to show the pick-up QR code to store staff to collect your order, which will constitute your agreement that Fortress has satisfactorily completed the delivery of the item(s) in accordance with the order placed.
- If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the product in the same store on the next day when the store is opened.
- Available on Monday to Saturday 9:00am to 6:00pm (except public holidays)
- Covers Hong Kong Island, Kowloon, New Territories (including Ma Wan), designated areas on Lantau Island (including Tung Chung, Discovery Bay and Chek Lap Kok) and Macau
*Delivery on Tuesdays and Thursdays only for below areas: Stonecutters Island, Kwai Chung Container Terminal, Lung Kwu Tan/Tap Shek Kok, Chuk Yuen Village/Lian Ma Hang Road/Luo Wu Road, Airport Area, Shek O/Big Wave Bay, Clear Water Bay District
*Delivery is not available to Lamma Island, Peng Chau, Cheung Chau, Mui Wo, Pui O, Changsha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O, any areas where trucks are prohibited from entering.
- When order arrived, please check and confirm the packaging in good condition, and quantity received are same as ordered. Delivery service is not available at non-permanent address, logistic center, frontier closed areas, outlaying islands, warehouse and premises which are not accessible by elevator or staircase and need to be delivered through balcony. If no elevator service is available at the premises, we will additionally charge you a delivery fee for each floor except the ground floor. Regarding the charges of large products delivery and other additional charges, these shall be paid to the delivery staff directly. For details of the additional charges, please contact our customer service department for more details.
- After your order has been accepted, we will confirm with you about the delivery time and date regarding delivery of the product(s). If payment was delayed due to bank approval process, delivery date will be adjusted accordingly. Before the arrival of the goods, you will receive a call notification from our courier. Please check whether all your ordered items are fully delivered against the invoice/delivery note (as the case may be), then sign and return the delivery note to our courier to confirm your acceptance of goods. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
- You shall give no less than 24 hours' notice from 9:00am to 6:00pm (Sunday and public holiday excluded) to our Customer Service Department hotline or specified means via our e-store in respect of any request for change in delivery time, date and/or place, delivery of additional purchase, or change of purchased item. Please note that in the event that installation is required for any item, such installation fee is not included in the delivery fee and will be charged separately.
- If for security reason or any other reasons, our courier is not able to deliver the goods to the billing address as specified in your order and get your receipt confirmation, we may ask you to collect the goods from one of our stores and will not arrange any delivery. In case of any dispute, our determination shall be final.
All product is HK$30 for each floor. Washer / Refrigerator / Air Conditioner and 70" TV or above will be charged HK$50 for each floor. The example is as below:
|Floor||Unit Price||Washer,Refrigerator,Air Conditioner or 70'' TV or above / Unit Price|
|1/F / Mezzaine Floor||HK$30||HK$50|
Unit prices of the continued stair are sum in total. Each product is HK$30 for each ten steps. Washer / Refrigerator / Air Conditioner and 70" TV or above will be charged HK$50 for each ten steps (the first to ninth steps are free of charge)
|Total steps (up or down)||Unit Price||Washer,Refrigerator,Air Conditioner or 70'' TV or above / Unit Price|
|below nine steps||Free||Free|
|10th steps to 19th steps||HK$30||HK$50|
|20th to 29th steps||HK$60||HK$100|
|30th to 39th steps||HK$90||HK$150|
|40th to 49th steps||HK$120||HK$200|
*Both A1 and A2 maybe charge if two scenarios hadivpen at the same delivery
**Stair is defined by two or above steps
***The above stair charge exclude circle ladder within the flat, if customer request for this services, deliverymen will quote based on actual circumstances of delivery
|Products to be carried over bulky obstaclest||HK$150|
*The above charges are applicable to single trips only. (eg. Delivery of goods and disposal of used appliances will be counted as two trips)
**The delivered appliance needs to be lift up as the corridor is too narrow or something blocks the way
|Walking distance more than 100m or walking time more than 3 mins||HK$100|
- Dismantling of water pipe, gas pipe or electric wire
- Move or dismantle anything in customer's residence
- Products too large to be moved into / out from customer's residence
- Above service charge will be settled by cash or receipt should be issued to customer.
- Any premiums will be delivered free of charge.
- The goods will not be unpacked during delivery (Products will only be unpacked for delivery if customers sign on the invoice agreeing to be responsible themselves for any subsequent damages to the unpacked goods).
- Deliverymen shall collect the price of additional delivery and disposing used appliances from customers depending on the actual circumstances of delivery.
- If customer has any enquiry, please call Fortress Customer Service Hotline 2555-5788.
- Fortress reserves the right to amend any of the terms of delivery. In case of dispute, the decision of Fortress shall be final.