Free HK & Macau Delivery above $500; Free Store pickup

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Delivery & Pickup

Delivery Service (applicable if you have selected to have your order(s) delivered to a designated billing address)

You may enjoy free standard delivery service to your specified billing address for each purchase of HK$500 or above (as specified under your invoice). Extra charge may apply if you select delivery at certain specified time slots. When you purchase for an amount of less than HK$500, you may enjoy delivery service to your billing address at additional charge specified by us.

 

Delivery is available on Monday to Saturday (9:00am to 6:00pm), except public holidays. Delivery service is only available at addresses located in (i) Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan of Hong Kong Special Administrative Region, or (ii) Macau. Deliverymen will call approximately an hour prior before the agreed delivery time range on the day of delivery. When order arrived, please check and confirm the packaging in good condition, and quantity received are same as ordered. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department. Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, warehouse and premises which are not accessible by elevator or staircase and need to be delivered through balcony. If no elevator service is available at the premises, we will additionally charge you a delivery fee for each floor except the ground floor. Regarding the charges of large products delivery and other additional charges, these shall be paid to the delivery staff directly. For details of the additional charges, please contact our customer service department for more details. 

 

After your order has been accepted, we will confirm with you about the delivery time and date regarding delivery of the product(s). If payment was delayed due to bank approval process, delivery date will be adjusted accordingly. Before the arrival of the goods, you will receive a call notification from our courier. Please check whether all your ordered items are fully delivered against the invoice/delivery note (as the case may be), then sign and return the delivery note to our courier to confirm your acceptance of goods.  All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

 

You shall give no less than 24 hours' notice from 9:00am to 6:00pm (Sunday and public holiday excluded) to our Customer Service Department hotline or specified means via our e-store  in respect of any request for change in delivery time, date and/or place, delivery of additional purchase, or change of purchased item. Please note that in the event that installation is required for any item, such installation fee is not included in the delivery fee and will be charged separately. 

 

If for security reason or any other reasons, our courier is not able to deliver the goods to the billing address as specified in your order and get your receipt confirmation, we may ask you to collect the goods from one of our stores and will not arrange any delivery. In case of any dispute, our determination shall be final.

 

Store pickup service (applicable if you have selected to collect your order(s) at a designated physical store)

 

Please collect your purchased item(s) at your selected physical store within 30 days from the designated date of collection.

 

When you pick up the product in our physical store, you or your authorised representative will be required to produce the unique QR Code under your email order confirmation for identity verification.  We may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile).  If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.

 

Once the order is confirmed, you are not allowed to change the selected store for collection, color or model of the selected product or to change to any other product except as agreed by us. 

 

If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the product in the same store on the next day when the store is opened.

 

Additional Delivery Price List

Effective Date :

2018/8/1

A. Additional Stair Charge for Delivery and Collection Used Appliances

A1. The stairs between levels (For building without lift)

All product is HK$30 for each floor. Washer / Refrigerator / Air Conditioner and 70" TV or above will be charged HK$50 for each floor. The example is as below:

Floor

 Unit Price

Washer,Refrigerator,Air Conditioner or 70'' TV or above /  Unit Price

3/F

HK$90

HK$150

2/F

HK$60

HK$100

1/F / Mezzaine Floor

HK$30

HK$50

G/F

 Free

Free

LG/1

HK$30

HK$50

LG/2

HK$60

HK$100

LG/3

HK$90

HK$150

*The above charge(s) is single trip only. (eg. Delivery of goods and disposal of used appliances will be counted as two trips)

A2. The continued stair

are sum in total. Each product is HK$30 for each ten steps. Washer / Refrigerator / Air Conditioner and 70" TV or above will be charged HK$50 for each ten steps (the first to ninth steps are free of charge)

Total steps (up or down)

Unit Price

Washer,Refrigerator,Air Conditioner or 70'' TV or above / Unit Price

below nine steps

Free

Free

10th steps to 19th steps

HK$30

HK$50

20th to 29th steps

HK$60

HK$100

30th to 39th steps

HK$90

HK$150

40th to 49th steps

HK$120

HK$200

*The above charge(s) is single trip only. (eg. Delivery of goods and disposal of used appliances will be counted as two trips)

Remark:

*Both A1 and A2 maybe charge if two scenarios happen at the same delivery

**Stair is defined by two or above steps

***The above stair charge exclude circle ladder within the flat, if customer request for this services, deliverymen will quote based on actual circumstances of delivery

B. Disposal Charge of Used Appliances

Product Category

Unit Price

Disposal Charge of Used Appliances

HK$100

 Gross capacity above 400 Liters Refrigerator(or total length above 3 meter)

$250

*The calculation of total length: the product's "length" + "width" + "height"

C. Additional Removal Charge

Item Unit Price

Products to be carried over bulky obstacles

HK$150


*The above charges are applicable to single trips only. (eg. Delivery of goods and disposal of used appliances will be counted as two trips)

Remark:

*The delivered appliance needs to be lift up as the corridor is too narrow or something blocks the way.

D.Additional charge(s) if the destination is villages, not accessible by truck, the walking distance more than 100m or walking time more than 3 mins

Item

Drop Point Price

walking distance more than 100m or walking time more than 3 mins

HK$100

* The above charge(s) is single trip only


E.  Excluded items

1)Dismantling of water pipe, gas pipe or electric wire

2)Move or dismantle anything in customer's residence

3)Products too large to be moved into / out from customer's residence

F.  Remark

1)Above service charge will be settled by cash or receipt should be issued to customer

2)Any premiums will be delivered free of charge

3)The goods will not be unpacked during delivery

(Products will only be unpacked for delivery if customers sign on the invoice agreeing to be responsible themselves for any subsequent damages to the unpacked goods)

4)Deliverymen shall collect the price of additional delivery and disposing used appliances from customers depending on the actual circumstances of delivery.

5)If customer has any enquiry, please call Fortress Customer Service Hotliine 2555-5788

6)Fortress reserves the right to amend any of the terms of delivery. In case of dispute, the decision of Fortress shall be final.



WELCOME TO FORTRESS eShop

ENJOY YOUR SHOPPING IN BEST VIEWED WITH THE BELOW BROWSERS
INTERNET EXPLORER 11 OR HIGHER
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IOS 5 OR HIGHER

WELCOME TO FORTRESS eShop

ENJOY YOUR SHOPPING IN BEST VIEWED WITH THE BELOW BROWSERS
INTERNET EXPLORER 11 OR HIGHER
FIREFOX 27 OR HIGHER
GOOGLE CHROME 38 OR HIGHER

MOBILE DEVICES WITH ANDROID 4.4 OR HIGHER
IOS 5 OR HIGHER