Installation Service only include one-off one-site installation service. To avoid additional charge of on-site installation fee, please ensure the environment is suitable to install.
If the installation environment is not ready, the date or type of installation needs to be rescheduled, please inform us via Smart Customer Services Assistant two working days before the service. Expired request will not be accepted.
Some products is included standard installation service in the product price. If additional costs are required to complete the installation, the installation technicians will quote and take the payment on the site directly.
Some products are not included standard installation service in the product price, the standard installation fee will be charged on the website directly. If not charged on the website, the standard installation fee will collect by the installation technicians on the site directly. For details, please refer to our Installation Page or contact our product specialist via Chat & Buy.
Additional service charge for outlying areas
If the installation service is provided by Fortress:
Split Type Air-conditioners arrangement:
Other products arrangement:
If the installation service is provided by Supplier:
For details, please refer to our Installation Page. If additional service charges is necessary, we will contact you for the arrangement after purchasing the product.
For some products, the distributor may need to conduct a site inspection to confirm if the delivery address is suitable for installation and to determine the relevant installation fees. You can check the information on the related product pages in the Fortress online store. If the customer does not require a site inspection but there are any delivery or installation issues, we reserve the right to not allow for an exchange or refund.
If after arranging for a site inspection, you decide not to purchase or use our installation service for any reason, the site inspection fee (if any) will not be refunded.
Under normal circumstances, the installation team will contact you on the day of installation to arrange the time. Please be sure to look out for their phone call. If you still haven't received a call from the technician on the day, you can contact us through Smart Customer Services Assistant for follow up.
When purchasing, the default installation service will be for tabletop installation. If you need wall-mount installation, please contact us through Smart Customer Services Assistant after placing your order, and we can make the necessary arrangements.
If you did not choose the statutory free removal service when placing your order, you can contact us via Smart Customer Services Assistant within 3 days after the transaction to make arrangements, or you can also visit https://weee.com.hk/hk/recycling make an appointment for free door-to-door recycling.
If you need to change the removal service provider, please contact us via Smart Customer Services Assistant at least two working days before resumption to make arrangements. The changed removal date may be postponed and related services may be charged the removal service fee by the service provider.
Statutory Free Removal Service:
If you need to change the agreed removal service location or time, please contact us via Smart Customer Services Assistant at least two working days in advance to make arrangements. After changing the address, please allow three working days to re-arrange the removal service.
For details, please refer: Statutory Free Removal Service
Fortress Same-day Waste Appliance Collection Service:
This service must be used in conjunction with the order delivery service, and the collection address must be the same as the delivery address. If you still need to make changes, please contact us via Smart Customer Services Assistant at least one working day before to arrange.
For details, please refer: Fortress Upgrade Collection Service
Brand Collection Service:
The brand supplier will arrange to remove the old machine at the same address on the day of delivery. Please contact us via Smart Customer Services Assistant at least two working days in advance to make arrangements. Additional removal fee will be charged for removal service on the same day (cash on delivery), please contact the relevant suppliers directly if needed.
For details, please refer: Brand Removal Service
If you need to cancel the selected removal service, please contact us via Smart Customer Services Assistant at least two working days before the recycling date to make arrangements.
As the collector will not provide disassembly services for old electrical appliances, please ensure that all wires and hoses connected to the appliances are disconnected before the scheduled collection, and the old items are placed separately. For detailed instructions regarding the removal service, please refer to the following link: https://www.fortress.com.hk/www_media/footer/addon/Legal%20Cmt%20on%20Jun%202024%20Fortress%20HK%20-%20Statutory%20Free%20Removal%20Service%20July%202024.pdf
Statutory Free Removal Service:
There are no additional charges.
Fortress Same-day Waste Appliance Collection Service:
The collection service fee is $100 per item (except for split-type air conditioners).
Note: For the collection of products other than the 'Four Electrical Appliances and One Computer' scheme, if it involves going up or down stairs, or to locations such as walled villages, village houses, places inaccessible by vehicle, or if the carrying distance exceeds 100 meters or takes more than 3 minutes, additional charges will apply. For details, please refer to this link
Brand Collection Service:
For the supplier's removal service fee, please refer to this link (which does not include other additional costs that may arise in individual cases, such as stair fees, disassembly fees, etc.). The fee must be paid in cash on the spot when the supplier's delivery team removes the old machine.
All old electrical appliances or electronic products will not be returned upon collection.
In the event of a Black Rainstorm Warning or Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and automatically rescheduled to the next business day.