We can help out your personal device issue by One to One.
Please mark down specific issue on the "Remark" on the registration form. Please bring you own device (if possible)
Deep to learn your personal device
Share user experience
Try to give solution on your device
Customize your personal device
Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
Transferring Business Data in Public? No Worries, Fortress Pro Team Has You Covered!
Worried about losing customer records every time your company switches to new phones? Don’t stress! Fortress now offers the Cross-Platform WhatsApp Business Data Transfer Service, ensuring smooth data transfer whether it’s same-platform or cross-platform (iOS/Android)!
Our Service Guarantees
✔ Exclusive Time Slots: Private appointments to avoid crowds, ensuring privacy and efficiency!
✔ No Data Retention: We don’t keep your data after the transfer, safeguarding your privacy!
✔ Transparent Pricing: Affordable at HK$300, with no hidden fees!
Leave the transfer of your WhatsApp Business chat content to our Pro Team!
WhatsApp Business Transferable Content (Contacts & Groups):
• Chat history
• Voice messages
• Images
• Videos
The service fee is HK$300.
If WhatsApp data exceeds the first 40GB, an additional service fee of HK$200 applies (up to 80GB).
For payment details, please consult our Pro Team staff.
Notes:
- The duration of the service depends on the phone’s storage capacity and actual conditions.
- Please arrive at the booked store 10-15 minutes before your appointment. If you are late by 30 minutes or more during the appointment slot, you will need to log in again with your Fortress iClub account and rebook.
- Customer Preparation: You must back up your data beforehand.
- To modify or cancel a booked data transfer service, please notify us via email at ftrproteam@aswatson.com at least 24 hours before the appointment date.
- Relevant fees will be collected by the instructor before the service begins.
For details about this service, please refer to the terms and conditions.
Purchase any designated Windows computer product at Fortress and get a free "Windows Computer Data Transfer Service" (first 100GB of computer data) once; or pay HK$300 to participate in the "Windows Computer Data Transfer Service" (first 100GB of computer data) once. If the computer data exceeds the first 100GB, an additional service fee (HK$200) will be charged, with a maximum limit of 500GB. The course includes data backup teaching, so customers need to bring their own external storage device or purchase one on the spot.
No need to worry about losing old data when switching to a new computer! Fortress Pro Team has got you covered! Purchase any computer product at Fortress and enjoy a free "Computer Data Transfer Service" (up to the first 100GB of data) once, supporting same-platform data transfer for Apple Mac to Mac or Windows to Windows. Non-Fortress customers can also opt for the same service at a discounted price of HK$300 (for the first 100GB of data). If your data exceeds 100GB, no problem! Just pay an additional HK$200 (up to 500GB), and we’ll handle it for you! Plus, you’ll get a one-on-one tutorial session to help you get started with your new device!
Transferable Content: Photos/images/videos, audio files, documents/files
(Limited to same-platform transfers: Mac to Mac or Windows to Windows)
Whether your computer is for daily use or work, the data inside is invaluable! When upgrading to a new device, you naturally want to keep all your important content. Fortress Pro Team understands this completely! We’re now offering a same-platform computer data transfer service, paired with a one-on-one computer tutorial session, so you can get up to speed with your new computer quickly and confidently!
Leave your data transfer needs to Fortress Pro Team!
Notes:
- The service is only applicable for same-platform data transfers (Apple Mac to Mac or Windows to Windows) and does not support cross-platform transfers or products other than Apple Mac/Windows (e.g., mobile phones, tablets, gaming consoles, etc.).
- The duration of the service depends on the computer’s storage capacity and actual conditions.
- Please arrive at the booked store 10-15 minutes before your appointment. If you are late by 30 minutes or more, you will need to log in again with your Fortress iClub account and rebook.
- To modify or cancel a booked data transfer service, please notify us via email at ftrproteam@aswatson.com at least 24 hours before the appointment date.
- Relevant fees will be collected by the instructor before the service begins.
-
- The service must be registered within three months from the date of purchase.
For details of this service, please refer to the terms and conditions.
Upon purchase of any mobile phone product at Fortress, you are entitled the "Mobile Data Transfer Package" (the first 150GB of mobile data) for free once or pay a fee of HK$300 to join the "Mobile Data Transfer Package" (the first 150GB of mobile data) once. For the first 150GB, an additional service fee (HK$200) will be charged, up to a maximum of 300GB.
No Need to Worry About Losing Old Data When Switching to a New Phone! Fortress Pro Team Has You Covered!
Purchase any mobile phone product at Fortress and enjoy a free "Mobile Data Transfer Package" (up to the first 150GB of data) once! Non-Fortress customers can also opt for the same service at a discounted price of HK$300 (for the first 150GB of data). If your data exceeds 150GB? Just pay an additional HK$200 (up to 300GB), and we’ll take care of everything!
Switching to a new phone and wondering how to transfer data from your old device? Don’t worry! Fortress introduces the Mobile Data Transfer Package, supporting both same-platform and cross-platform (iOS/Android) transfers, ensuring a smooth process to keep all your precious memories! Plus, the service includes a one-on-one phone tutorial session to help you master your new phone effortlessly!
Transferable Mobile Data (First 150GB)
• Contacts / Call logs
• Messages
• Photos / Images / Videos
• Audio files
• Documents / Files
Social Media App Data (WhatsApp / WeChat, First 40GB)
• Chat history
• Voice messages
• Images
• Videos
If your data exceeds 150GB, just add HK$200 (up to 300GB), and we’ll transfer everything for you!
Leave your mobile data transfer needs to Fortress Pro Team!
Notes:
- WhatsApp & WeChat transfers are limited to personal versions; this service does not apply to business versions.
*Additionally, we offer a paid cross-platform WhatsApp Business data transfer service. For details, please visit:
https://www.fortress.com.hk/zh-hk/workshops/detail/BP_13205822 - The duration of the service depends on the phone’s storage capacity and actual conditions.
- Please arrive at the booked store 10-15 minutes before your appointment. If you are late by 30 minutes or more during the appointment slot, you will need to log in again with your Fortress iClub account and rebook.
- To modify or cancel a booked data transfer service, please notify us via email at ftrproteam@aswatson.com at least 24 hours before the appointment date.
- Relevant fees will be collected by the instructor before the service begins.
The service must be registered within three months from the date of purchase.
For more details of this service, please refer to the terms and conditions.
【One-to-One Personal Consultations 】Smart Phone Setup Service [Cantonese]
We can help out your personal device issue by One to One.
Please mark down specific issue on the "Remark" on the registration form. Please bring you own device (if possible)
Deep to learn your personal device
Share user experience
Try to give solution on your device
Customize your personal device
Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
AI (Artificial Intelligence) is gradually integrating into our daily lives and work. If you want to improve your quality of life and work efficiency, it's essential to master and understand various AI tools. Fortress Pro-Team offers One-to-One service, teaching you step by step how to use AI tools related to computer applications. We will recommend suitable AI tools based on your computer performance and compatibility—whether it’s Apple macOS with Apple Intelligence, the newly released Copilot＋ PC, or the widely noticed GenAI tool. We can tailor a personalized AI solution just for you and share fun tips for using these tools effectively.
Content:
Hardware and Software Setup for AI Tools
Setting Up LLM Chatbots
Sharing Experiences in Daily Life or Work
Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
* You need to pay the service fee $200 at the store after making an appointment for this service. Please contact Pro Team staff for payment fees.
There are all kinds of software problems when you buy a new computer.
In view of this, our Pro Team has launched the following services in order to help you solve the software problems.
Choose 1 of the following 4 services^
1. Computer system upgrade and software installation;
2. Computer antivirus and firewall/VPN personal settings; 3. Computer account and parent management settings; 4. Computer software inspection and problem solving.
^Only 1 service is provided per session, please contact Pro Team staff for details.
$200 Service fee only provides 1 service. Please refer to the terms and conditions for details.
"Tablet Data Transfer Service" charges a discounted price of HK$300
If you bought a new tablet and want to transfer the photos, videos and data from the old device to the new tablet?Fortress Pro Team can help you!Fortress provides a new "tablet data transfer service", no matter the old device is (tablet computer) or (mobile phone),Even cross-platform (iPadOS / Android) is no problem! The cost is only HK$300, Leave the data transfer to our Pro Team.
What can be transferred:
• Call records
• Address book
• Archives
• Document
• Audio files
• Video
• Photos/Pictures
Data transfer capacity limit: 100GB
Preparations before customers use the service:
1. Old mobile phones / Old tablets ( iPad OS / iOS / Android )
2. New Tablets (iPad OS / Android)
3. Customers must back up their own data before using the service.
Notice:
1. This service Only for iPad OS / Android platform tablets
2. The length of the service process depends on the capacity of the mobile phone and the actual situation.
3. Please arrive at the store you have reserved 10-15 minutes before. If you are late for 30 minutes or more during the reservation period, you will need to log in with your Fortress iClub account again and make a reservation.
4. If you need to change or cancel the reserved data transfer service, you must notify us by email to ftrproteam@aswatson.com within 24 hours before the reservation date.
For details about this service, please refer to the terms and conditions.
In the world of photography, Sony cameras have become the top choice for many photographers due to their innovative technology and exceptional performance. Whether you're a beginner just starting with Sony cameras or an advanced user looking to further enhance your shooting skills, Fortress Pro-Team offers one-on-one professional guidance to help you fully utilize the powerful features of Sony cameras and capture stunning works! We tailor the teaching content based on your photography style and camera model. Whether you're using an entry-level Sony mirrorless camera or a professional-grade Alpha full-frame series, we can provide targeted guidance and in-depth explanations of Sony's unique technologies, ensuring you feel confident in various shooting scenarios!
Course Content:
• Basic Photography Skills and Sony Camera Operation
• Exclusive Sony Technology Breakdown (5-axis image stabilization, Real-time Eye AF, S-Log)
• How to Capture Light, Shadow, and Composition with Sony Cameras
• Sony Lens Pairing and Scene Application Guide
Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
The all-new Samsung Galaxy S25 series has officially arrived! With significantly enhanced performance and a range of innovative AI features, it takes your daily life and work efficiency to new levels.
If you're interested in exploring the powerful features of the Samsung Galaxy S25 series and would like a personalized tutorial plan tailored to your specific needs, our one-on-one exclusive tutor service is the perfect choice for you.
Unsure of how to fully utilize the new Samsung Galaxy S25 features? Don't worry! Our one-on-one dedicated tutoring sessions will help you easily master the AI capabilities and unique functions of the phone, ensuring you make the most of these three Galaxy AI smartphones.
Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
Photography has become an important way for modern people to document life and express creativity. To easily master the powerful features of Canon cameras and capture high-quality images, it’s essential to deeply understand the camera’s settings and shooting techniques. Fortress Pro-Team offers one-on-one professional guidance, teaching you step-by-step how to use Canon cameras. Whether it’s basic operations or advanced shooting skills, we will personally guide you to ensure you fully master them. Based on your photography needs and camera model, we will recommend the most suitable settings and techniques. Whether you’re using an entry-level Canon model or a professional full-frame camera, we can tailor the lessons to your needs and share practical, fun shooting tips, helping you effortlessly capture stunning photos!
Course Content:
Basic Camera Settings and Core Functions
Shooting Modes and Practical Techniques
Color Processing Techniques Creative Applications
Personalized Photography Advice and Advanced Techniques
Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
We can help out your personal device issue by One to One.
Please mark down specific issue on the "Remark" on the registration form. Please bring you own device (if possible)
Set up your Camera
Get to know detail on your Camera
How to connect Wifi from camera to your personal device
Photo shooting skills
Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
Film editing is an indispensable part of daily life. I believe that everyone will encounter difficulties when editing films. Don't worry, Fortress Pro Team can help you!
Whether you are a novice YouTuber, you need to edit videos for your work, or you want to learn more skills by editing videos, we will use the "hands-on" method to solve the editing problems "instantly", and the Pro Team will cut them together with you. For related videos to be cut, you can also use the screen video to record the relevant skills of the day, and you can revisit and practice indefinitely.After completing the service, you can contact us via WhatsApp (only for technical inquiries about the editing of the day, within 3 days).And through this service, you can personally complete a video of your own, increase your sense of satisfaction, and increase your need for editing!
* This course can choose to use Adobe Premiere Pro / Final Cut Pro video editing teaching
^ Customers must bring their own computer and pre-install related software. Please reserve sufficient computer storage space, preferably at least 30 GB.
# This project costs $200
For details of this service, please refer to the terms and conditions:
1. The service is 1 hour and the fee is HK$200. This fee is charged by the instructor after the service instruction is completed.
2. For details of this service, please contact ProTeam.
3. Please make an appointment for this service on the Fortress website; a confirmation email will be sent to customers who have made a successful appointment.
4. Pro Team Email: ftrproteam@aswatson.com
5. If there is any dispute over these terms and conditions or this service, Fortress reserves the right of final decision.
Service Process:
1. Online appointment
Customers can choose the appropriate service location and time period, After filling in the relevant information, you will receive a confirmation email, indicating that the reservation is successful.
2. Prepare before arriving at the branch
Customers must bring their own computer and pre-install relevant software,
Please reserve enough computer storage space, preferably at least 30 GB.
Customers please prepare clips or questions that require help with editing.
3. Arrive at the branch
Customers please arrive at the designated branch 15 minutes in advance.We will provide 1-hour 1 to 1 service service, and the instructor will use the method of hands-on test, Instantly solve your difficulties in editing from the side,You can experience different splicing techniques,You can also use the screen video to record the relevant skills for easy review.
4.Payment
After completing the service, make a payment, this item will be charged $200.
5.WhatsApp Technical Support Service
When the service is completed, it is found that there is a problem with the finished video product on the same day.
You can contact us via WhatsApp (limited to inquiries about technical problems in the editing of the day, within 3 days),
Pro Team will provide technical support services.
<FREE Workshop>
We are pleased to invite you to TechLife x Insta360 Experience Workshop. Technology YouTuber Pinky will share tips of using Insta360 X5. Don’t miss this workshop if you want to learn more! Register NOW!
Date: 21 Jun 2025 (Saturday)
Time: 4pm – 6pm
Venue: FORTRESS at 9/F Times Square, Causeway Bay
Quota: 30 ppl
Participants who complete the workshop and purchase Insta360 X5 can receive a replacement lens kit. Limited quantity available, while supplies last. Don’t miss the chance and act NOW!
Co-organizer: Vast World Limited — Exclusive distributor of Insta360 in Hong Kong and Macau.
*After making an appointment for this service, you need to pay a service fee of $100 at the store before the service can be provided. Please check with Pro Team staff for payment fee details.
No More Worries About ID Photos! Fortress Pro Team Has You Covered!
ID photos are not just for identification—they’re also a great opportunity to showcase your professionalism and personal charm! Fortress now introduces the Professional ID Photo Service, specializing in International Driving Permit photos and student ID photos. Whether it’s for an overseas road trip or campus life, we’ll help you capture your best look!
International Driving Permit Photo Service
Planning a self-driving adventure abroad? Your International Driving Permit photo is the first step to your journey! Fortress offers fast and reliable photography services, with professional photographers providing personal guidance and advanced AI photo-editing technology to ensure your photos 100% meet international standards while showcasing your natural charisma! Get your perfect photo instantly, making permit applications effortless and your trip stress-free!
Student ID Photo Service
A student ID photo is more than just a picture—it’s a precious memory of your child’s growth! Fortress understands parents’ sentiments. Our professional photographers use top-tier equipment to capture your child’s natural smile and the best lighting, combined with AI photo-editing technology to create a confident and refined image! Whether it’s for student IDs, event credentials, or other purposes, Fortress helps you preserve the perfect moment!
Other ID Photo Needs
Besides International Driving Permit and student ID photos, Fortress also provides photography services for passports and other types of ID photos! Whatever your needs, our Pro Team will tailor a professional solution for you, ensuring a thoughtful and reliable service!
Service Details
• Professional Technical Support: Experienced photographers provide full guidance, using top-notch equipment and AI photo-editing technology to ensure exceptional photo quality!
• Instant Delivery: Photos are edited and printed on the spot (12 high-quality prints), with a free high-resolution digital copy sent directly to your email!
Booking and Fees
The service requires an appointment, with a fee of just HK$100, payable at the store. Want to know more about pricing details? Contact our Pro Team now!
Terms and Conditions
For details about this service, please refer to the terms and conditions.
Leave your ID photo needs to Fortress Pro Team!
Anyone who purchases any designated product type (including mobile phone/laptop/camera) from Fortress can enjoy the "One to One Personal Consultation" or "Experience Workshop" provided by Pro-Team for free within 3 months from the date of purchase.
Once or purchase a single receipt of $4,000 or more at Fortress to enjoy the "One to One Personal Consultation " and “Experience Workshop” provided by Pro-Team for free within 3 months from the date of purchase.
The registration process is quick and easy: just log in to the Fortress Pro-Team page, select the course, fill in your personal information, and select the appropriate time and location. A confirmation email will be sent to you after completing the registration.
"Data Transfer Service" includes "Mobile Data Transfer Package" and "[Paid Service] Tablet Data Transfer Service", etc.
Upon purchase of any mobile phone product at Fortress, you are entitled the "Mobile Data Transfer Package" (the first 150GB of mobile data) for free once or pay a fee of HK$300 to join the "Mobile Data Transfer Package" (the first 150GB of mobile data) once. For the first 150GB, an additional service fee (HK$200) will be charged, up to a maximum of 300GB.