Pro-Team IT Support Service

Paid Services

* You need to pay the service fee $200 at the store after making an appointment for this service. Please contact Pro Team staff for payment fees.

There are all kinds of software problems when you buy a new computer.

In view of this, our Pro Team has launched the following services in order to help you solve the software problems.

Choose 1 of the following 4 services^
1. Computer system upgrade and software installation;
2. Computer antivirus and firewall/VPN personal settings; 3. Computer account and parent management settings; 4. Computer software inspection and problem solving.

^Only 1 service is provided per session, please contact Pro Team staff for details.

$200 Service fee only provides 1 service. Please refer to the terms and conditions for details.

Sessions

2 workshop(s)

21/07/2025 Mon

17:00 - 18:00

Causeway Bay Shops 915 on 9/F Times Square 1 Matheson Street Causeway Bay Hong Kong

29/07/2025 Tue

17:00 - 18:00

Causeway Bay Shops 915 on 9/F Times Square 1 Matheson Street Causeway Bay Hong Kong

Check What Others Say About Our Pro-Team Workshops

Ann Ta

梁先生講嘢非常滿意，態度好好，令我非常滿意。對於S25產品非常熟

【One-to-One】Smart Phone Setup Service

Tsz Piu Kwok

黃小姐是一位有耐性, 對手機有深厚知識, 這位技術人員公司一定要保留, 並升職加薪.很好,希望可以有更多課堂

Mobile Data Transfer Package

Ww Yam

張先生詳細解說，令我完全明白問題所在，憑他專業知識，資料成功順利轉移到新手機。而且他十分友善有禮，又有耐性，本人十分滿意，给予滿分。本人對今次的服務十分滿意，特別感謝張先生十分有耐性，幫我解決呢個問題，這是十分煩惱的問題，謝謝！因為張先生的服務我會推薦別人購買豐澤的產品。

Mobile Data Transfer Package

Ms Chan

梁生係非常非常之好嘅，能夠解答到我全部嘅問題。幫我解決咗好多疑難雜症，唔該晒佢！

【One-to-One】Smart Phone Setup Service

Mr Chan

李小姐服務非常之好，很有耐性和友善，完全滿足到我的要求。你們公司整體職員服務質素也很好，賣手機給我的旺角分店的蘇先生，以及同店舖的員工馬先生和蔡先生也很樂意幫我，全豐澤的員工也很好，比百老匯好很多。之後也會在豐澤買手機

Mobile Data Transfer Package

Isabella Ching

Terence呢就好專業嘅，咁可以教我好多嘢，解答疑問, 絕對可以幫到我嘅，因為我最主要都係想去旅行用這部新手機，所以呢我覺得呢今日呢就好呢個課程係對我嚟講好有幫助呢個課堂對我呢就好有幫助嘅,解答到我嘅疑問, 我相信呢我去旅行呢就可以用到今次上堂很多知識

【One-to-One】Smart Phone Setup Service

Mr. Lam

Anna and Ivan ( time square). Both very knowledgeable and friendly. They go beyond to assist with my phone purchase and set up. Too notch service. Overall the team and the shop experience- 100% happy.

Mobile Data Transfer Package

B. Tang

主講者講解清晰，能夠發掘本人需要及要求希望時間可以加長，而且課堂嘅次數可以增加個人認為兩堂實在太少了

【One-to-One】2025 "Galaxy AI Flagship" Samsung Galaxy S25 Series

Daisy Shin

多謝劉先生。 Terence Lau has prvided professional service Excellent. He is patient and sincere which provide the Perfect Information to me . Mr. lau is smart, knowlegable and a truly expert. He is the true assset of your Company! I really appreciated Mr. Lau's outstanding and professional assistance. He earned my expert !

Mobile Data Transfer Package

Ms. Wong

Mr Nick Cheung is very patient and sincere to all clients. He is very knowledgeable and provided his best assistance to me during the one-one class which helps me immensely. I truly appreciate Mr. Cheung’s kindnest attitude.Mr Nick Cheung is a true asset of your .

【One-to-One】Smart Phone Setup Service

Melody Leung

Mobile Data Transfer Package

Joseph Chau

Kay is very professional. As i am a beginner of photography, Kay understands my experience and needs. Based on what i need, he taught me a lot of knowledge and let me quickly understand how the camera works and most importantly how i can utilise the functions of the camera without too complicated set-up, which makes me much more confident in my upcoming travel and how to use the camera!The 1-on-1 service is very much needed and appreciated for beginners like me. I didn't expect the service before i bought the camera. So after knowing this is available, i found very excited as it really helps with 1-on-1 face to face teaching so i dont need to learn from only YouTube and the immediate interaction Q&A are very much needed and helpful. Thank you!

【One-to-One】Get to know your Camera

Michelle Lau

解釋清楚耐心詳細清晰，服務流暢實用，有禮貌態度好環境滿意

(One to One) Get to know more about Samsung Galaxy Z Fold 6 Flip 6

Wong Sze Man

He has very professional knowledge of photography. I had good learning experience.very good but more learning time would be better.

【One-to-One】Get to know your Camera

Sandra Mo

從來沒有遇見過一個超專業超好的技術員阿Kay，幫我解決所有手機轉移的一切困難，阿Kay的服務態度非常好，既有禮貌又熱情，似乎什麼都懂，太厲害啦！給滿分，讚讚讚👍豐澤這個電話專業轉移服務比其他店都好很多，值得推廣。

Mobile Data Transfer Package

Eric Cheung

she is very professional and proactively answer any raised questions. Excellent service indeed.please provide more choice of service centre

Mobile Data Transfer Package

Lan Ming Lam

He is helpful gives professional advice in specific aspects like arts.It would be great if More free lessons can b provided

【One-to-One】Laptop Setup Service

L Leung

the staff has sufficient knowledge 員工非常之親切細心啦，而且呢真係能夠主動解釋到，譬如話我將要將手機應用喺商業方面。主動提一啲我之前諗過嘅解決方案，亦都介紹咗我用一啲能夠適合Peaceworld用嘅Apps啦，咁係非常之Hea嘅。其實今次個堂係Overrun咗，但係你哋個同事呢都好詳細咁樣去解答。我真係可能需要喺工作上面用到手機疑難。而且呢你哋同事都好鼓勵客人去問一啲手機上面嘅疑難。如果再諗到Future ，手機裏面有啲咩疑難呢？其實都可以繼續聯絡返你哋嘅同事。佢哋都會提供協助嘅，咁我覺得非常之Helpful 。就例如今日呢就我自己都唔知道紅雨，但係呢你哋同事好細心就話俾我聽佢紅雨喎你使唔使改日子呀？咁我覺得非常之細心。

【One-to-One】Smart Phone Setup Service

Winnie Tang

He assists to transfer the data of my previous phone effective within a set of time frame. He could well explained the apps and procedures for transferring data. He also spent time to teach me how to set up the banking app which is not easier for infrequent user of the app. I really appreciate the help that he offered to me. I would recommend him to my friends for transferring data of the phones, and will suggest my friends to purchase the phones from Fortress to enjoy this service. It is great that the staff is always avaliable in the centre for replying us any urgent questions, and ensure our data that could be transferred within a high sercurity setting.

Mobile Data Transfer Package

Lee Shuit Yu

欣賞Anna很有耐心講解，並且對產品資料很熟悉，亦都俾咗一啲好實用嘅意見，同埋方法使用新的手機。實在十分多謝她，祝她工作順利，步步高升。這個服務對使用者10分實用亦都會介紹給有需要嘅朋友親朋戚友使用。

【One-to-One】Smart Phone Setup Service

Lee Shuit Yu

好感激！同埋多謝接待我嘅Lau先生，佢好禮貌好有耐性，可以解答我所有嘅問題。我係一個長者，認識根本就好差嘅，但係佢好有耐性，而且呢就係有問必答我攞到所有需要嘅答案。我好感激呢個Fortress嘅服務，咁多地方呢我發覺Fortress 我認識嘅最好嘅公司。

Mobile Data Transfer Package

Susan Au Yeung

佢哋係好好嘅幫手嚟嘅，搞唔掂嘅嘢搞咗我成10日8日。但系佢哋喺個幾2個鐘頭內，幫我攪掂咗啦所以我系好滿意。如果佢地遇到同樣嘅困難嘅話，我係會推薦我嘅朋友，

Mobile Data Transfer Package

Ms Cherry

非常滿意阿Kay的服務，專業又清晰，成功轉移數據及回答我的提問。讚！請繼續保留資料轉移的課程，並可開設其他有趣實用的課程供大家選擇如攝影。

【One-to-One】Get to know your Camera

Lawrence NG

專業，服務態度超好，友善好幫到手。推介下次再來豐澤服務得到保障100分。

【One-to-One】Smart Phone Setup Service

Tai tai

梁Sir 講解清晰，對手機知識10分清晰及專業。課室環境光猛，溫度舒適，地方方便。

【One-to-One】Smart Phone Setup Service

Helen Hon

非常友善講解協助初用者的用機情況，難得的導師請表揚及獎勵。貴公司的服務非常好，應該多向各方面及顧客推廣使更多人受惠。感謝！

【One-to-One】Smart Phone Setup Service

LEUNG KA MAN KAREN

態度極友善，對客人細心，產品知識豐富。推薦服務，值得嘉許員工，態度認真能理解我的疑問。

Mobile Data Transfer Package

Ms Leung

非常專業，非常熱情！讚！請繼續保留這個服務及課程。會推薦親友來購物或享受此服務。

Mobile Data Transfer Package

Jaz Lai

有禮貌，提供專業意見，Solve了電話收音問題。地點太少選擇，如能提供將軍澳區更加好。

Mobile Data Transfer Package

Lam Kwok Ping

非常細心去了解客戶的需要10分感謝阿Nick。我下次遇到電腦方面的問題時，會再來尋求協助。

Pro-Team IT Support Service

Miss Synnie Chau

Nick Sir 老師給我解決了很多手機上的疑難，非常專業及有耐性，讚！公司整體環境整潔、舒適、冷氣也舒服，會再來參加。

Mobile Data Transfer Package

Miss Cassie Tam

主講者 Kay 對產品的認識深入，講解生動有趣。如果之後Kay 主講的興趣班。本人都會有興趣參與，建議貴公司以後可以增加不同的課程，謝謝！

【One-to-One】Get to know your Camera

Mr. Sezto

非常有幫助清晰明白每部份都講解清楚感謝導師。內容充實有幫助極度滿意講者態度友善。

【One-to-One】Smart Phone Setup Service

Ms. Ka Ki

Excellent Explanations, he knows how to teach me that I am understand my CANON R6 M2. I will Continue to purchase CANON cameras and lenses through Fortress instead of Canon Showroom or other Shops.

【One-to-One】Get to know your Camera

Ms. Yuen Fun Choi

解釋清晰，十分專業，細心聆聽客人的問題值得嘉許。可學到新知識，課堂環境整潔。

【One-to-One】Smart Phone Setup Service

Miss Natalie Yung

熱情，有禮，服務態度非常好及專業。非常有幫助對第一次便用iPhone，有一定深入的了解。

Mobile Data Transfer Package

May Hou

Kay 是一個非常細心及能夠清晰了解本人需要的導師。完課後很清楚相機的運作並對貴公司服務滿意。貴公司有此員工是貴公司的大福氣。本人對 Kay 的專業服務超出預期，會介紹朋友到貴公司選購產品，本人亦有基於 Kay 的服務而打算選購產品。

【One-to-One】Get to know your Camera

潘生

三位員工技術非常專業，能解決本人之難題，100分感謝豐澤！十分滿意！有這些技術人員服務是貴公司的運氣，再次感謝！

Mobile Data Transfer Package

Cassie TAM

Kay 的態度非常好，笑容跟語氣令人感覺舒服。對產品認識足夠，也很樂意分享他的經驗。課堂很有用，建議多加宣傳，讓顧客在購買前已知道有堂送。

【One-to-One】Get to know your Camera

Suzanne Duddek

Excellent Service for ID Photo Service. Very professionally done for ID photo Service. Photographer is very patient. I will buy more product form Fortress.

Pro Team Personal ID Photo Shooting and Retouching Service

Eling Cheung

Nick is a very professional & helpful guy. He solved all my problems patiently. Very useful & help fun service. Very Nice Environment & staff.

【One-to-One】Laptop Setup Service

Synnie Chau

非常滿意 Kei Leung 經驗豐富且積極為客人解決問題，本人非常欣賞 Leung Sir 的專業及態度。會再來及推介給朋友。

【One-to-One】Smart Phone Setup Service

Mr Gaurav Kuthari

我在旺角惠豐中心豐澤購買了一部 Apple iPhone 14 Pro Max，想將舊手機 Apple iPhone 11 Pro 的資料轉移到新手機，在家中有試過但不成功。最後預約了 Pro Team 服務由 Terence 負責處理，他分享了很多手機知識和資訊給我，還分析之前為甚麼轉移不成功。過程只用了半小時。

Mobile Data Transfer Package