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Why am I unable to leave a review after receiving the goods?
You can choose the products that you need to leave a review for in the email or order records, within 14 days after the order status displays 'Completed'. However, if the product you purchased has been discontinued, you will not be able to leave a product review.
Why am I unable to receive the MoneyBack points after left the review?
The review you submit will be reviewed by the system and then displayed on the product page. The corresponding MoneyBack Points will be credited to your MoneyBack account within 4 weeks. If you have not received MoneyBack Points more than 4 weeks, please contact our Smart Customer Services Assistant, so that we can better understand your situation.
How to delete an account?
Please note that once your MoneyBack or Fortress account is deleted, it cannot be used again, and all previous purchase records and MoneyBack points cannot be recovered.