Free Same-day Store Pickup | Free Next-day Delivery on purchase over $500 ($350 for VIP) Download App
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Quick Start
Purchase flow
  • Login: Begin by logging into your MoneyBack Account.
     
  • Product Search: Easily find products by entering keywords or exploring the category menu. For tailored recommendations or any purchase-related queries, you are advised to check our buying guides or connect with our Chat & Buy Specialists. We're here to assist you!
     
  • Add to Cart: Add the desired products to your shopping cart. We highly recommend adding the Easy Replacement Service to your products. With this add-on, if the product encounters electrical or mechanical failure within a specified period, you can use 70% of the original product's purchase price to upgrade to a brand-new product of the same type through the Easy Replacement Service.  Click here to learn more.
     
  • Offers & Coupons: : On the shopping cart page, you can apply coupon or select special discounts, including those for banks, students, or corporate pricing. See current promotions here.
     
  • Delivery & Date: Choose between home delivery (FREE on orders over HK$500, HK$350 for VIPs) or store pickup (FREE for all orders). Select your preferred delivery or pickup date^.
    ^Dates may change with prior notice.
     
  • Payment: We support a wide range of payment methods: VISA, MasterCard, American Express, Union Pay, Tap & Go, PayMe, Alipay, WeChat Pay, Octopus, Apple Pay, and Google Pay. At checkout, you can also redeem MoneyBack points as cash or apply eVouchers.

Delivery & Pickup

Home Delivery Details: 

  • Change of Delivery Date: Should you need to reschedule your delivery, kindly contact us at (852) 2555 5788 at least one day prior to the selected delivery date.
  • Delivery Arrangement: Under normal circumstances, our team will contact you 1-2 hours before the delivery. Please be available to confirm the delivery upon receiving our call.
  • Supplier Delivery: For products delivered directly by the supplier (as indicated on the product and cart pages ), supplier will contact you to confirm the delivery details*. Note that the order status will be automatically updated to “Completed” after the selected delivery date. If you still haven’t received any supplier contact, kindly share your order number and the product number via inquiry form, and our team will assist you promptly.
    *Please be aware that if your order includes multiple items, they might be delivered in separate batches.

Additional Delivery Charge:

  • Stair charges: Standard products incur a charge of HK$30 per floor. For larger items* such as washers, refrigerators, air-conditioners, and TVs (70" or above), the charge is HK$50 per floor.
  • Long Walking Distance: A fee of HK$100 is applicable if the delivery location is more than 100m away or requires a walking time exceeding 3 minutes.
  • Carrying Over Bulky Obstacles: HK$150 per trip.

Store Pickup:

  • Pickup Notification: You will receive an SMS and email notification once your order is ready for collection. Kindly ensure you pick up your order within 7 days to avoid any late pickup fees.
  • Identity Verification at Pickup: To safeguard your interest, when collecting your order, please present the full name (as shown on your HKID Card or other valid identification) of the recipient specified for the order. Our staff will cross-check the recipient's identity and the unique QR Code from the pickup email before handling over the products.


Note: Keep track of your order's progress via the Order History or Order Tracking .

Post-Purchase Services
  • Order Tracking: Easily track your order's progress via the Order History or Order Tracking.
     
  • Order Rewards: Approximately 2-3 days after receiving your items, you'll be credited with MoneyBack points* and i-Coins* (1 i-Coin for every HK$500 spent, details here). Your spending also counts towards upgrading or extending your VIP membership. Additionally, earn up to 200 MoneyBack points by reviewing products.
    *Note: Rewards from promotions may take longer to process. You may refer to specific promotions for details.

     
  • Join Our Workshops: Maximize your new gadget's potential! We recommend attending our workshops after purchasing the product to learn more about its features and functionalities. Additionally, you can also enjoy services such as WhatsApp data transfer. Learn more here
     
  • Add Extra Product Protection: Didn't get the Easy Replacement Service at checkout? No worries! You can still add it within 30 days of your purchase. Click here for service details.
     
  • Exchange and Refund: If the product quality doesn't meet the manufacturer's standards, you can return it within 10 days you receive it. If it passes the 10-day period, and is within the manufacturer's warranty period, you may choose to return the product to the manufacturer or its authorized dealer for repair. Click here for exchange and refund details.

Register a FORTRESS iClub Member Account

Register here to become a Fortress iClub member and start earning MoneyBack points and enjoying exclusive member privileges.

If you have already registered as MoneyBack member, you can log in to Fortress iClub using your registered phone number or email.

Update Account - Personal Data/ Contact Information/ Registered Mobile Number

1. To change your password, follow these steps on the Fortress mobile app or website:

  1. Log in to Fortress mobile app/website.
  2. Select "My Account" to access the “Personal Details” page.
  3. In the app, click on "Change Password" or on the website, click on the "Edit" icon to make the changes.
  4. Press "Confirm" or "Update" to save the changes.

*Note: After changing your password, MoneyBack mobile app or website will be updated accordingly.
 

2. To update your email, phone number, or communication language, follow these steps on the MoneyBack mobile app or website:

  1. Log in to M mobile app or website.
  2. Select "My MoneyBack " or "My Account" to access the personal information page.
  3. Click on "Change Email/Phone/Language" to make the changes.
  4. Press "Save" to save the changes.
Fail to Login after Registering the Account

Please use "Forgot Password" feature to reset your password via phone or email. After resetting your password, try logging in again using the new password.

If you are unable to log in using your phone number, we recommend trying again with your email address. Similarly, if you are unable to log in using your email address, we suggest trying again with your phone number.
 


If the problem persists, please contact customer service team for assistance. 

Forgot the Registered Email or Phone Number/Email or Phone Number is already in use

Please contact MoneyBack customer hotline at +852 2187 2277 (Hong Kong) or +853 2851 9274 (Macau) to update your information or report a lost account to prevent unauthorized use. 

For details, please refer: MoneyBack - Get In Touch with Us