Activation SMS and mobile number will be received after insert haha SIM into handset (Please activate it on non-WiFi situation).
The ICCID required during first log in is the 18 digits above the barcode at the bottom of the SIM card.
Customers need to log into the haha Travel App, then “forgot mobile number”, please follow the directions to find your mobile number.
1) Please ensure you have connected to WiFi
2) Or you have purchased local data plan
if you have a data connection but still cannot be logged in, please try to log out then log in again.
You need to complete Real Name Registration and purchase local package, then you can use local service.
Real-name registration system for telephone smart cards and demonstration: https://web.three.com.hk/prepaid/realnameregistration/index.html
Individual users:
English and Chinese name (if applicable), identity document number (Hong Kong identity card number or travel document), date of birth and copy of identity document; If you are under the age of 16, you must submit a separate adult's registration information.
Company/Enterprise:
English and Chinese name of the company (if applicable), English and Chinese name of the company's branch (if applicable), number and copy of business/branch registration certificate and personal particulars of a responsible person aged 18 or above.
Customers need to log into the haha TRAVEL App, then select account->Real-name registration, please follow the directions to input relevant information.
Download haha TRAVEL App, then input mobile number and ICCID to login the account, you can purchase data package after login.
Unless specific stated, when data usage reached fair usage limited (varying from place to place), you can still enjoy the data services, and the data access speed will be restricted at 128kbps (varying from place to place). Travel data package supports data tethering function on mobile devices, it does not support peer-to-peer applications (P2P), FTP file sharing and webcam applications.
Day pass:
You can use the purchased data package within 90 days, activation day selection is not necessary, when you arrived destination and turn on “Roaming data”, one day pass will be deducted after connecting the network.
Hong Kong/Roaming package (e.g., 5 days/6 days/7 days/10 days/30 days):
The package will be activated immediately
Warm Reminder:
Day pass data is priority to use, if customer needs to buy day pass and non-day pass package at the same time (same destination), please set “Inactive” on day pass first, then change “Active” from “Account” when non-day pass is almost finished. Day deduction is started even though the data status is changed to “Inactive”, only data is stopped.
Customer can change “Active”/ “Inactive” status when purchases data package (Preset - “Active”), if no change, day pass will be activated when you arrived destination and non-day pass will be activated immediately. In order to prevent both day pass and non-day pass active on the same time, customer can select “Inactive” on day pass first, then update the status on “Account” when non-day pass is almost finished.
If customer needs to purchase day pass and non-day pass (same destination) at the same time, e.g. purchase 8 days Japan package (1 day pass + 7 days package), please select “Inactive” on day pass first, then change “Active” from “Account” when non-day pass is almost finished.
Data calculation is based on the 24 data pass (local/travel) will be valid for 24 hours after package subscription.
haha SIM supports local voice call service in Hong Kong/roaming voice call service, charges will be directly deducted from your balance, please refer to haha TRAVEL App “Local and Roaming Call Charges” or Fortress website: https://www.fortress.com.hk/en/promotion/hahasim about the details.
Warm Reminder: To save roaming spending, you are recommended to use third-party app (such as WhatsApp) to make roaming voice call via mobile data while traveling.
Due to local and roaming voice calls, local/international or roaming text messages will be directly deducted from your balance subject to charges. If there is insufficient balance in the account, the related services cannot be used. You can use the haha TRAVEL App to log into my account to check your account balance and perform value-added services.
You can review all your purchased local data/ travel data records after login your haha SIM account via haha TRAVEL App.
You can login your haha SIM mobile number & password via haha TRAVEL App. Click "My Account Overview" to check all your records including remaining balance of your account, remaining usage of local data, remaining usage of travel data package, refill records or purchased local/ travel data package.
In order to understand the situation, please provide the following information and email to fortress@asw.com.hk.
- haha SIM phone number
- ICCID
- Contact mobile number
- Contact email address
- System screenshots of payment records, purchases and value-added in haha TRAVEL App
- Describe details
Customer is required to report the loss to the police first. The lost report form must show the customer's name and ID number, as well as the haha SIM phone number & provide an image or screenshot of the police report number to fortress@asw.com.hk.
Step 1.
Upon arrived your destination, please ensure if the haha SIM has been properly plugged into SIM Slot 1 of your mobile device (If mobile device supports dual SIM function), set automatics for network selection and reboot your device.
Step 2.
Travel data package setup should be completed within 3 minutes automatically, once it is completed, haha SIM will search for the designated network automatically, your mobile device should display the signal and the Carrier Name. You can use the internet service.
Step 3.
haha SIM card will connect designated roaming network automatically. If you cannot access the internet, please check if the APN is correctly set. Changing Carrier & the name of APN setup in manual may be required in some mobile devices & destinations. If problem still exists, you can try to ON/OFF in-flight mode, it allows haha SIM to search the network again; or you could try to restart your mobile device once.
Step 4.
Please ensure the above procedures are under non-WiFi situation to proceed.
Step 5.
If it still can’t be solved, please connect to WiFi locally and log in to iChat within the haha Travel App contact 3 iChat ambassadors for assistance.
Step 1.
Please ensure haha SIM is activated (Activation SMS and mobile number will be received after insert haha SIM into handset, please activate it on non-WiFi situation).
Step 2.
Please ensure you have purchased the travel data package for your destination.
Step 3.
Please ensure "Mobile Data" & "Data Roaming" functions have turned on.
Step 4.
Please check if haha SIM has connected the designated roaming network automatically & the APN set correctly. Please set APN to “mobile.lte.three.com.hk”.
- for iOS: Setting -> Mobile Data -> Mobile Data Network -> APN
- for Android: Setting->Mobile network->APN
Step 5.
Please restart your mobile device and try to ON/OFF in-flight mode once. If the problem still exists, please kindly contact us for enquiry.
Step 6.
If it still can’t be solved, please connect to WiFi locally and log in to iChat within the haha Travel App contact 3 iChat ambassadors for assistance.
Please try to connect with local WiFi to login haha Travel app, then use iChat to contact 3 iChat ambassadors for enquiry.