The number of slots for the flash sale discount is limited, first-come, first-served. The actual situation will be subject to our backend payment records.
It's possible that your selected payment method may not be eligible for the offer, or the offer limit has been reached. We recommend that you do not complete the order if you notice any anomalies.
If you have any questions, you can contact our Smart Customer Services Assistant and provide the following information for follow-up:
- The registered email address of your member account.
- The date and time when the issue occurred.
- The order number.
- The order amount.
- Any other transaction numbers, such as the payment ID.
- The payment method.
- Screenshots of the issue when it occurred.
- Details of the case.
If you encounter an error message after entering an eCoupon code, please check if any of the following reasons apply:
- The coupon has expired.
- The coupon has already been used (some coupon codes can only be redeemed once).
- The coupon quota has been reached.
- The coupon is invalid (please check for typos or extra spaces).
- The order is not eligible to receive multiple promotional discounts simultaneously.
- The order does not meet the requirements (e.g., certain products are excluded or the order total does not meet the minimum threshold).
For details, please refer: Deals & Promotions
From 2024 onwards, if you need to purchase physical gift coupon, you can go to the following stores:
Hong Kong District
Melbourne Plaza
Whampoa Garden
New Town Plaza
Macau District
Available at all stores
*The physical gift coupon purchased in Macau district can only be used in Macau stores.
If you would like to purchase the physical gift coupon, we suggest you check the stock availability with the relevant stores first.
The Digital Voucher (eVoucher) purchased on the Fortress online store can only be used on the Fortress online store. You can view them in the eVoucher section under "My Account" after logging into your Fortress account.
The Electronic Coupon purchased at Fortress physical stores can be used in both online and offline Fortress stores. You can view them in the eCoupon section of your MoneyBack account.
If you purchased Digital Voucher (eVoucher) on the Fortress online store using Octopus and AlipayHK. After completing the order, the eVoucher will be added to the electronic wallet in your Fortress account within 6 hours of purchase. The electronic vouchers are valid for one year.
Each Fortress account can purchase a maximum of HK$20,000 in Digital Voucher (eVoucher) (denominations of $100 or $500).
Electronic gift voucher will be added into the electronic gift voucher section of your MoneyBack account.
If you still have not received the relevant electronic voucher, you can contact our Smart Customer Services Assistant and provide the following information to assist with the follow-up:
1. The registered email address in your member account
2. The date and time when the relevant issue occurred
3. The order number
4. The order amount
5. Other transaction numbers, such as the payment ID
6. The payment method
7. Screenshots of the relevant issue
8. Details of the case
The Fortress Digital Voucher can only be used on the Fortress online store, cannot be redeemed for cash, have no change, and cannot be transferred.
Electronic gift voucher can be transferred to other Easy Rewards accounts, with a daily limit of HKD $1,000.