Frequently Asked Questions

Digital Voucher (eVoucher) & Electronic Coupon

How can I buy Fortress physical gift coupon?

(Available in Fortress Stores only)

From 2024 onwards, if you need to purchase physical gift coupon, you can go to the following stores:

Hong Kong District
Melbourne Plaza
Whampoa Garden
New Town Plaza

Macau District
Available at all stores

*The physical gift coupon purchased in Macau district can only be used in Macau stores.

If you would like to purchase the physical gift coupon, we suggest you check the stock availability with the relevant stores first.

I purchased Digital Voucher through eShop and Electronic Coupon through store respectively. Can they be used in store and eShop both?

The Digital Voucher (eVoucher) purchased on the Fortress online store can only be used on the Fortress online store. You can view them in the eVoucher section under "My Account" after logging into your Fortress account.

The Electronic Coupon purchased at Fortress physical stores can be used in both online and offline Fortress stores. You can view them in the eCoupon section of your MoneyBack account.

Why did I successfully pay but my Fortress account has not been deposited the Digital Voucher or MoneyBack account has not been deposited the electronic gift voucher?

If you purchased Digital Voucher (eVoucher) on the Fortress online store using Octopus and AlipayHK. After completing the order, the eVoucher will be added to the electronic wallet in your Fortress account within 6 hours of purchase. The electronic vouchers are valid for one year.

Each Fortress account can purchase a maximum of HK$20,000 in Digital Voucher (eVoucher) (denominations of $100 or $500).

Electronic gift voucher will be added into the electronic gift voucher section of your MoneyBack account.

If you still have not received the relevant electronic voucher, you can contact our customer service team via live chat and provide the following information to assist with the follow-up:

The registered email address in your member account
The date and time when the relevant issue occurred
The order number
The order amount
Other transaction numbers, such as the payment ID
The payment method
Screenshots of the relevant issue
Details of the case

Fortress Digital Voucher /electronic gift voucher can be transferred to others?

The Fortress Digital Voucher can only be used on the Fortress online store, cannot be redeemed for cash, have no change, and cannot be transferred.

Electronic gift voucher can be transferred to other Easy Rewards accounts, with a daily limit of HKD $1,000.