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Home appliances used for a long time require thorough cleaning! Our professional team will visit your home to provide deep cleaning, disinfection, and performance testing for your home appliances.
Our service covers air conditioners, washing machines, refrigerators, range hoods, ovens, dishwashers, and dehumidifiers. We provide professional cleaning targeting grease, mold, bacteria, and odours to offer a more reassuring home cleaning solution for you.
Contact CleanEasy Service Specialists now for enquiries and booking
Enquire via WhatsApp Now*Whatsapp Service Hours: Monday to Friday (10AM to 6PM, excluding Public Holidays)
*Clean Service Hours: Monday to Saturday (9:30AM to 6:30PM, excluding Public Holidays)
A clean surface does not mean the interior is free from dirt. General home cleaning tools can hardly completely eliminate dirt, bacteria, and mold hidden deep within. Regular deep cleaning helps maintain household cleanliness and good appliance condition while boosting germ-elimination effects to create a more reassuring home environment.
With prolonged use, dust and dirt easily accumulate internally, affecting heat dissipation, air supply, drainage, and daily operating performance.
Dirt, grease, detergent residues, and bacteria may cause appliances to produce unpleasant odours, affecting indoor air quality and user experience.
A clean exterior does not mean the inside is equally clean. Filter screens, cooling coils, fans, rubber seals, and gaps can still harbour dirt and bacteria.
Deep cleaning and disinfection by a professional team helps keep appliances clean, improves their operating state, and extends their lifespan.
FORTRESS partners with Johnson Group, which boasts up to 70 years of experience. Every stage—from booking, pricing, and cleaning procedures to cleaning agent selection—is strictly checked. You don't need to compare the market one by one to enjoy the following five guarantees.
| CleanEasy Commitments | Common Market Scenarios | |
|---|---|---|
| Transparent Pricing | ✓ Flat rate with zero hidden fees; service items and extra charges are clearly listed. | ○ Phone quotes may not clearly state all fees, resulting in unexpected additional charges upon arrival. |
| Dedicated Follow-up | ✓ Dedicated service specialists support you throughout the journey, from enquiries and booking to service delivery. | ○ Lack of dedicated pre- and post-sales support, making it difficult to follow up if issues arise after service completion. |
| Standardised Cleaning Process | ✓ The team disassembles appliances according to established procedures for deep cleaning, providing consistent quality inside and out. | ○ Cleaning techniques vary among technicians, leading to inconsistent service quality. |
| Baby & Pet Friendly | ✓ Uses natural, non-toxic cleaning agents that kill germs while ensuring safety for children and pets. | × Some cleaning agent ingredients are not clearly labeled and may not be suitable for homes with young children or pets. |
| Professional Cleaning Equipment | ✓ Utilises high-temperature steam and SmellGREEN® hospital-grade disinfection, achieving a germicidal efficacy of up to 5-log (99.999%)^. | × Relying only on general cleaning sprays offers weak efficacy and limited germ-killing power. |
^ Uses SmellGREEN® Natural All-Purpose Cleaner, achieving a hospital-grade 5-log (99.999%) germicidal efficacy, which is 10 times higher than the 4-log (99.99%) standard of general household disinfectants.
Select an appliance category to learn about the service team's step-by-step procedures from evaluation and cleaning to final operational testing.
Inspect and evaluate operation to locate sources of odour as well as mold and dust accumulation.
Detach front panel, dust filters, and related parts; use medical-grade Miele allergy vacuum cleaner to remove mold, dust, suspended particles, and allergens.
Apply AerisGuard™ pH-neutral enzymatic cleaner to deeply break down biofilms, bacteria, and mold on cooling coils and fans, improving air conditioning efficiency without damaging metal parts.
Use Karcher® professional high-temperature steam equipment and SmellGREEN® (US EPA registered) botanical disinfectant to thoroughly clean cooling coils, fan blowers, and air outlets. Effectively removes stubborn dirt, kills 99.99% of bacteria and viruses, and ensures safety for children and pets.
Apply AerisGuard™ long-lasting anti-mold coating onto cooling coils to continuously inhibit bacteria and mold growth, offering up to 12 months of protection.
Reassemble all components and test temperature, airflow speed, drainage/water leaks, and general operation.
**Due to design limitations of "Mitsubishi Electric" air conditioners, this service includes cleaning of the outer casing and dust filters only.
Select your preferred booking method to learn about the process for Fortress Online or In-Store booking.
Customers can click here to contact our service specialist to enquire about cleaning details and suitable appointment times.
After confirming your cleaning service purchase, the product specialist will provide a payment link for you to complete online payment and confirm your booking.
The cleaning team will proactively contact the customer one day prior to the service date to confirm the service address and appointment schedule. Any applicable surcharges will be notified and collected during confirmation.
The cleaning team will visit your home on the appointed date to perform the cleaning service.
Customers will receive a service feedback form. Your valuable feedback is highly appreciated.
Professional services provided tailored to different appliances and cleaning needs. Below are standard fees; actual service scope is subject to booking confirmation.
| Service Item | Key Service Highlights | Standard Fee |
|---|---|---|
| Window-Type Air Conditioner | Professional Disassembly High-Temp Steam Cleaning | Disassemble front cover, dust filter, cooling coil, and fan | $700 (Regardless of HP) |
| Split-Type Air Conditioner | Professional Disassembly High-Temp Steam Cleaning | Disassemble front cover, dust filter, cooling coil, and fan | $900 (Regardless of HP) |
| Washing Machine / Clothes Dryer | Professional Deep High-Temp Steam Cleaning | Inner drum, door rubber seal, detergent drawer, etc. | $1,000 |
| Refrigerator | Professional Deep High-Temp Steam Cleaning | Interior walls, door rubber seals, shelves, drawers, door racks, etc. | $900 |
| Range Hood | Professional Deep High-Temp Steam Cleaning | Disassemble oil filters, mesh filters, interior walls, fan impellers, etc. | $1,000 |
| Dishwasher | Professional Deep High-Temp Steam Cleaning | Inner tub, door rubber seal, filters, racks, cutlery baskets, etc. | $1,000 |
| Oven | Professional Deep High-Temp Steam Cleaning | Interior cavity, door rubber seal, wire racks, baking trays, side brackets, etc. | $1,000 |
| Dehumidifier | Professional Disassembly High-Temp Steam Cleaning | Disassemble front cover, dust filter, cooling coil, and fan | $700 |
| Kitchen Package | Whole Kitchen Equipment & Surface Deep Cleaning & Disinfection | Includes stovetops, range hoods/exhaust fans, ovens, microwaves, sinks, walls, glass windows, cabinets, etc. | $3,800 (100 sq. ft. or below) $4,500 (101-200 sq. ft.) $5,200 (Above 201 sq. ft.) |
* The above are standard fees. Surcharges apply for staircases (no lift) or remote area transit; the team will clarify during booking confirmation. Please refer to Terms & Conditions for detailed service scope and excluded items.
Additional charges may apply depending on service location or booking arrangements. View service surcharges to understand relevant standards and terms.
The above service rates include standard cleaning service scope. Additional fees will apply according to the rate schedule below for special situations or extra arrangements. If you have questions about surcharges, please enquire with our team during booking. All applicable surcharges will be notified and collected by the service team the day before service delivery.
| Surcharge Item | Applicable Scenario & Fee Details | Surcharge Fee |
|---|---|---|
| Staircase Surcharge | Service location cannot use a lift to transport equipment; maximum 24 steps count as 1 floor. | HK$100 per floor |
| Above 5th Floor without Lift | Service location is located above the 5th floor with no elevator facility. | Extra HK$500 |
| Remote Area Transit Surcharge | Ma Wan, Discovery Bay, Tung Chung, and adjacent areas. | HK$400 per order |
| Remote Area Transit Surcharge | Mui Wo, South Lantau (including Cheung Sha, Shek Pik, Tai O) and adjacent areas. | HK$800 per order |
| Reschedule or Cancellation | Submitted before 12:00 PM one working day (Monday to Friday) prior to the service date. | Free Arrangement |
| Late Reschedule or Cancellation | Failed to submit before 12:00 PM one working day (Monday to Friday) prior to the service date. | HK$300 Administrative Fee |
| Unable to Service After Arrival | Service cannot commence within 45 minutes of the agreed time due to customer reasons; booking deemed cancelled. | HK$300 Fee |
Feel free to contact FORTRESS Chat & Buy via WhatsApp to enquire about details and available time slots.
Feel free to contact our service specialist via WhatsApp to enquire about details and available appointment times.
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