Fortress Product Expert
Answered by product specialists with product information and store enquires.
Redemption offer
Customer who owns a specified old model of Philips water dispenser¹ and purchases a specified model of Philips RO pure water dispenser² during the promotion period can register online to redeem an electronic supermarket voucher worth up to HK$500³ and book free collection of the old unit*
¹Eligible old models: ADD6922 / ADD6921 / ADD6912 / ADD6920 / ADD6902 / ADD6915 / ADD6911L / ADD6911 / ADD6910 / ADD6901 / ADD5981M / ADD5980M / ADD5910M
²Purchasing specified models of Philips RO pure water dispenser:
ADD6922 / ADD6991 / ADD6951 → Eligible for HK$500 electronic supermarket voucher
ADD6921 / ADD6920 / ADD6912 / ADD6902 → Eligible for HK$300 electronic supermarket voucher
³The relevant electronic supermarket voucher will be sent via WhatsApp within 3 to 5 working days after the customer completes the collection of the old machine.
*Customers must complete online registration within 14 days from the date of purchase* (new machine purchase period: January 26, 2026 to March 15, 2026; online registration deadline: March 29, 2026), and during the specified period, return the old model Philips water dispenser to the Philips Water Customer Service Center or arrange the free doorstep collection service.
Click here for online registration