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Fortress CleanEasy WhatsApp customer service operates from 10:00 AM to 6:00 PM, Monday to Friday, excluding public holidays.

If you submit an enquiry outside service hours, you may leave your contact details and service request via WhatsApp. Our service team will contact you on the next working day to assist with your booking and enquiries.

Fortress CleanEasy is provided in partnership with Johnson Group, a company with over 70 years of professional cleaning and disinfection experience. From enquiry and booking to on-site service, our dedicated team provides end-to-end support throughout the service journey.

Our technicians use professional equipment, including Miele medical-grade allergen vacuum cleaners, Karcher® steam cleaners, EPA-certified cleaning agents, and anti-mould coatings to tackle mould, bacteria, grease and unwanted odours.

All services follow a standardized process, including pre-service inspection, deep cleaning, disinfection and post-service operational testing, giving customers greater peace of mind.

We use SmellGREEN® plant-based disinfectant (EPA certified), which delivers up to 99.999% (5-log) sanitization performance. Its gentle formulation is suitable for households with children and pets.

The product effectively removes bacteria, mould and odours while minimizing environmental impact.

For air conditioners and dehumidifiers, we also apply AerisGuard™ anti-mould coating (EPA certified) after cleaning, providing up to 12 months of mould protection.

Most professional cleaning services take approximately 1 to 3 hours, depending on the appliance type, quantity and level of contamination.

For whole-home air conditioner cleaning or kitchen deep cleaning services, our team will provide a more accurate time estimate before work begins.

Water dripping is commonly caused by a blocked drain hole or drainage pipe.

In most cases, our professional cleaning and drainage system flushing can help improve the problem. Please note that repairs, parts replacement, air conditioner reinstallation or drainage pipe replacement are outside the scope of this cleaning service.

Before work begins, our technicians will implement protective measures to safeguard the surrounding area.

Any grease, wastewater and general cleaning waste generated during the service will be collected and properly disposed of, helping to keep your home clean and protected.

Customers are encouraged to inspect the cleaning results and equipment operation upon service completion.

Our technicians will conduct basic operational checks before and after cleaning and record relevant service data. If you experience water dripping, abnormal noise or other issues directly related to the cleaning service within three days of service completion, please contact us for follow-up support.

If our technicians identify existing faults, installation issues or conditions unsuitable for cleaning before work begins, we will inform the customer in advance. In appropriate cases, services may be suspended and a refund arranged, with customers advised to seek assistance from a qualified repair service provider.

Fortress CleanEasy uses professional equipment and standardized cleaning procedures. The service focuses on accessible and cleanable parts of the appliance and generally does not involve installation work, modifications to the product structure, electrical system or core components.

If your appliance is still covered by the manufacturer’s warranty, we recommend checking the applicable warranty terms and conditions with the relevant brand before the service.