Express Delivery Charges Information
| Delivery Method | Order Amount | VIP Member* | Basic Member | Order Placement Time | Delivery Time# | Service Time |
|---|---|---|---|---|---|---|
Express Local Delivery Service provided by Lalamove |
Below $350 | $60 | $60 | Place order before 3PM | Fastest delivery by 10PM same day | Monday to Sunday 5PM to 10PM (except Lunar New Year's Day to the third day) |
| Over $350 | $30 | $60 | ||||
| Over $500 | $30 | $30 |
*Basic members who accumulate a total spending of HK$20,000 at Fortress stores or online within 12 months can become VIP members.
#Estimated fastest delivery date is for reference only; actual date is subject to the checkout page (depending on delivery area quotas).
Order Guide
Checkout Process:
1. Add products that support "Express Delivery" to your cart.
2. On the checkout page, enter the delivery address and select the "Express" delivery time slot.
3. If the checkout page does not display "Express" time slots after entering your address, it indicates that there is insufficient stock at the shipping point in your area to provide express delivery. Please choose another standard delivery time slot.
Frequently Asked Questions
Q: How will we handle orders that cannot be successfully delivered?
A: If delivery fails due to inventory issues, we will cancel the order and process a refund for you.
If delivery fails due to an issue with the delivery address or inability to contact the recipient: We will contact you on the next available business day to arrange further delivery. We are committed to providing the best delivery service to ensure you receive your items smoothly.
Q: Will the delivery staff charge additional fees based on actual conditions (e.g., stairs, vehicle access, moving items to the delivery location, etc.)?
A: The delivery staff will decide whether to charge additional fees based on actual conditions.
Q: What should I do if I need to change the delivery address, date, time, or add additional purchased items?
A: If you choose express local delivery service, you cannot change any order details, including the delivery address, date, time, and products in the order. For any inquiries, please call Fortress Customer Service at 2555-5788.
Q: Will the delivery staff unpack items for customers during delivery?
A: The delivery staff will not unpack items for customers during delivery.
Q: Will the delivery staff handle old machines?
A: The delivery staff will not handle any old machines.
Q: What should I pay attention to when the goods arrive?
A: Upon delivery, please ensure the packaging or outer box is intact and confirm the ordered quantity matches. If you have any questions about the delivery service, please contact customer service. Delivery service is not available for non-fixed addresses, consolidation warehouses, smart lockers, border restricted areas, outlying islands, warehouses, and locations requiring delivery via terrace instead of stairs. If the delivery address does not have direct elevator access, extra service fees will be charged for each floor, excluding the ground floor. For particularly large items and other charges, the delivery staff will collect cash. For details on extra charges, please contact customer service.
Q: Can I choose contactless delivery service at checkout?
A: Yes, you can choose the contactless delivery service. Please refer to the relevant process and terms for details (https://www.fortress.com.hk/en/contactless_delivery).
Q: What products are eligible for the Express Delivery Service?
A: The Express Delivery Service is applicable to small and medium-sized products. It currently does not support large appliances or fragile items (such as cameras, mobile phones, computers, etc.). For details, please refer to the "Delivery Method" section on the product page.
Q: Why is the "Express" time slot not displayed on the checkout page?
A: If the "Express" time slot is not displayed on the checkout page, it means that there is insufficient stock at the shipping point in your area to provide express delivery. Please choose another standard delivery time slot.
Q: How should I handle changes to the delivery address, date, time, or if I want to add additional items or change purchased items?
A: If you choose the express delivery service, you will not be able to change any details of the order, including the delivery address, date, time, or the products in the order. For any inquiries, please call Fortress customer service hotline at 2555-5788.
Fortress reserves the right to change any delivery service terms. In case of any disputes, the company reserves the final decision.