Fortress Product Expert
Answered by product specialists with product information and store enquires.
Answered by product specialists with product information and store enquires.
Enquire order status, delivery & installation, post-sales services or member account
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1. The company will send a text message to the customer three working days before delivery to confirm the delivery time. If the delivery time needs to be changed, please contact the delivery department before 6:00 PM on the same day the text message is received. If no change request is made within the specified time, it will be considered that the customer has confirmed the original scheduled delivery time. The company allows one free change of the delivery date; if the customer requests a second change, an administrative fee of $250 must be paid.
2. Leather is natural material, slightly grain variations and skin scars are normal. Leather seat surface will become wrinkled and loosen after used. It is a normal condition for a leather sofa.
3. The color of natural leather with grain variations will be reflected differently under different light color and brightness (lumens). The color of natural leather and PVC are slightly different.
4. Sofa seat height and softness may be slightly different from the sofa item at shop due to different softness level of the sofa.
5. Customers must accept size tolerance of +/- 5cm on each side of a product; sofa direction is based on when sit on the sofa.
6. No replacement will be accepted after checking and signing on the Delivery Note.
7. Customer should provide size of the lift and the door of their delivery location before purchase. The Company will not be liable if the ordered item(s) are unable to deliver to customer address due to any obstacle(s).
8. Free installation will be provided once during the delivery time, extra fee is required if customer requests installation on another time.
9. For delivery location which required our workers to walk up by steps (eight steps as one storey), we will have extra service charge per item per storey. For enquiries, please contact our delivery hotline (852) 2697 1831.
10. In no event will our company be legally liable to any party for more than the total of HK$100.
11. All sofa models are with warranty (10-year warranty on sofa internal structure), additional maintenance or repair services are also available.
12. For other terms and conditions, please refer to “Terms and Conditions” section. Once you provide and confirm the personal information, you consent to our use, access, transfer, storage and processing of your personal information for our operation.
13. This product cannot be refunded.
14. Photo is for reference only.