Terms and Conditions

Fortress iClub Program (formerly known as Fortress iClub MoneyBack Program) commenced on 17 August 2016 and these terms and conditions are last updated on the Effective Date.

Due to an internal re-structuring, the Fortress iClub Program is operated by AS Watson Retail (HK) Limited and Fortress Retail (HK) Limited (together referred to as “Fortress”) with effect from the Effective Date. Fortress iClub Program becomes a supplemental program under the MoneyBack Program from the Effective Date, under which iClub Members can enjoy Fortress iClub Offers and Prestige VIP Benefits (where applicable) in addition to the privileges under the MoneyBack Program.

Fortress is a trading division under A. S. Watson Group which operates, among others, retail business of electrical and electronic products.

These iClub Terms and Conditions are supplemental to the Terms and Conditions for MoneyBack Program above, which form the agreement between you on one part and Fortress, on the other part in respect of the Fortress iClub Program. In case of any inconsistencies, the Terms and Conditions for MoneyBack Program shall prevail.

Unless otherwise stated, the defined terms set out in Clause 2 under the Terms and Conditions for MoneyBack Program shall have the same meaning herein.

Meaning of certain terms under the iClub Terms and Conditions shall be as follows:

1. “Basic Member” means the Basic Member as defined in clause 3.1(b).
2. “Designated Products” means eligible electronic and/or electrical appliances available at Fortress, excluding Octopus value-adding service, environmental levy on plastic shopping bag, usage of gift coupons, prepaid phone cards, phone bill payments, delivery charge, Extended Warranty, installation charge and other similar service charges.
3. “Fortress iClub App” means a mobile application for eligible smartphones or mobile devices for the purpose of, among others, operation of the iClub Program.
4. “Fortress iClub Card” means the virtual membership card issued through Fortress iClub App.
5. “Fortress iClub Offers” means the special offers and benefits offered by Fortress to Basic Members and VIP Members.
6. “Fortress iClub Program” means the Fortress iClub Program described under paragraph 1.1 of the iClub Terms and Conditions.
7. “iClub Member” means a Basic Member or VIP Member of the Program.
8. “Prestige VIP Benefits” means the special offers and benefits offered by Fortress to VIP Members.
9. “iClub Program Website” means www.fortress.com.hk.
10. “VIP Member” means the VIP Member as defined in clause 3.1(c).

Membership registration

1. To join Fortress iClub Program, you must be a registered member under the MoneyBack Program.
2. To become an iClub Member, you are required to first register via Fortress iClub App to become a Basic Member. A Fortress iClub Card with a designated membership number (which carries the same membership number as your MoneyBack Card) will be assigned to you after successful registration. Basic Members are eligible to enjoy Fortress iClub Offers.
3. A Basic Member can be further upgraded to be a VIP Member by purchasing Designated Products with an aggregate Net Purchase Amount of HK$20,000 or above in Fortress’s retail outlets within a consecutive period of twelve (12) months with your Fortress iClub member card. The VIP status will be effective within 5 days once the condition stated above has been met. VIP Members are eligible to enjoy Fortress iClub Offers and Prestige VIP Benefits.
4. The validity period for the membership of a VIP Member is twelve (12) months from the date of activation. A VIP Member is able to renew his/her VIP membership by purchasing Designated Products from Fortress’s retail outlets with an aggregate Net Purchase Amount of HK$20,000 or above during the said valid period of the membership. Otherwise, a VIP Member status will be revised to a Basic Member status. VIP Member’s membership can only be extended once during the said validity period.

The information you provide to Fortress when you register as an iClub Member will assist the provision of carefully selected Fortress iClub Offers and Prestige VIP Benefits that Fortress believes will be of interest and value to you.

Fortress may decline your application under circumstances as may be determined by Fortress in its sole discretion.

It is necessary for you to present your Fortress iClub Card at the point of use at Fortress.

Fortress have the right to (a) adjust, withdraw or cancel any rewards or benefits awarded or to be awarded to you; (b) suspend or stop providing any rewards, benefits or service at any Fortress’ retail outlets at any time; and (c) terminate your membership; at any time at our sole discretion without prior notice to you.

Cancellation of your iClub Membership

1. If you wish to cancel your Fortress iClub Membership, you need to contact MoneyBack Customer Hotline.
2. If you terminate your MoneyBack membership, your iClub membership will also be terminated automatically.

Fortress may provide you with new services associated with your Fortress iClub membership from time to time, and these new services will be governed by the iClub Terms and Conditions and the terms and conditions of the respective services.

If Fortress is going to terminate the Fortress iClub Program, it shall give you at least three (3) months’ notice by advertising in major newspapers, as well as in the iClub Program Website.

If you breach or Fortress has reasonable ground to believe that you have breached these Terms and Conditions, Fortress may suspend or terminate your Fortress iClub Membership and seek to recover any damages that your breach may have caused to Fortress.

Fortress may make changes to these iClub Terms and Conditions from time to time without prior notice to you. A copy of the latest version of these Terms and Conditions will be available on the iClub Program Website and Fortress iClub App.

If there is any inconsistency or conflict between the English and Chinese versions, the English version shall prevail.

These iClub Terms and Conditions shall be governed by the laws of Hong Kong SAR.