Fortress Product Expert
Answered by product specialists with product information and store enquires.
Extreme Weather Service Arrangements
General Extreme Weather Service Arrangements
Due to extreme weather, store operations, home delivery, and store pick-up services will have special arrangements. The following are general arrangements, and the actual situation will depend on the impact of the extreme weather. For the latest arrangements, please check the updates provided on our website, social media, and via SMS/WhatsApp within one hour after the extreme weather warning is issued. We apologize for any inconvenience caused.
Home Delivery and Store Pick-Up Arrangements
| Home Delivery | ||
|---|---|---|
| Weather Condition | Standard Delivery Service | Same-Day Delivery Service(By SF Express) |
| Amber Rainstorm Warning | Normal Operation | Normal Operation |
| Red Rainstorm Warning | Delay | Service Suspended and Deferred to Next Working Day |
| Black Rainstorm Warning | Service Suspended till further notice (If extreme weather is lifted earlier, services will gradually resume. Please check SMS/WhatsApp for the latest order updates) | Service Suspended Until Further Notice |
| Typhoon Signal No. 3 | Normal Operation | Normal Operation |
| Typhoon Signal No. 8 | Service Suspended and Deferred to Next Day (If extreme weather is lifted earlier, services will gradually resume. Please check SMS/WhatsApp for the latest order updates) | Service Suspended and Deferred to Next Working Day |
| Typhoon Signal No. 9 or Above | Service Suspended and Deferred to Next Day (If extreme weather is lifted earlier, services will gradually resume. Please check SMS/WhatsApp for the latest order updates) | |
| Store Pick-Up | |
|---|---|
| Weather Condition | Store Operations and Pick-Up |
| Amber Rainstorm Warning | Normal Operation |
| Red Rainstorm Warning | |
| Black Rainstorm Warning | Normal Operation (Some orders may not be delivered to stores on schedule due to severe weather. Please check SMS for the latest order updates) |
| Typhoon Signal No. 3 | Normal Operation |
| Typhoon Signal No. 8 | Applicable to Operating Stores Only (Click here to view latest store operation status) (If extreme weather is lifted earlier, stores will gradually resume services.) |
| Typhoon Signal No. 9 or Above | Pick-Up Service Suspended and Deferred to Next Day (If extreme weather is lifted earlier, stores will gradually resume services.) |
If delivery cannot be made on the original or deferred date due to extreme weather, please click here to contact our Customer Service Department for follow-up.
Store Operation Arrangements
| Weather Condition | Operation Arrangements |
|---|---|
| Amber Rainstorm Warning | All Stores Open |
| Red Rainstorm Warning | |
| Black Rainstorm Warning | |
| Typhoon Signal No. 3 | |
| Typhoon Signal No. 8 | Designated Stores Open (Click here to view latest store operation status) (If extreme weather is lifted earlier, stores will gradually resume services.) |
| Typhoon Signal No. 9 or Above | All Stores Closed (If extreme weather is lifted earlier, stores will gradually resume services.) |