Easy Replacement Plan

Easy Replacement Service

Enjoy a one-time replacement / upgrade service for products with electrical and mechanical failures in your 1st year after original warranty period. You can replace it directly by going to the nearby Fortress store (excluding large appliance and specified model), no queueing, no waiting.

Easy Replacement Service Features

Speedy Replacement

Once products occurs electrical & mechanical failures, you may replace the product.
(Replacement Value is limited to 70% of the purchase price of purchased product.)

Overall Parallel Imported Products

Parallel imported Products will receive a full replacement value of 100% of the purchase price of purchased product.
(It is applicable to Easy Replacement Plan purchased in retail stores.)

Upgrade to latest model

By paying the price difference, you have the option to upgrade the product.

Save Queueing Time for Repair

Instead of waiting at a repair center, you can visit any nearby Fortress store for product replacement.

Easy Replacement Plan - Extended Warranty Period

Easy Replacement offers 12-month & 24-month extended warranty period after original warranty period.

Example: A customer purchases a steam oven with a 1-year original warranty period and adds Easy Replacement, which extends the warranty by an additional year. The warranty details are as follows:

Easy Replacement Detail

	Details
Eligible Product Categories	Electronic appliances or gadgets under $30,000 (selected product categories are eligible for online top‑up purchase only), with an original manufacturer warranty period of 4 years or less.
Extend Warranty Period	Offer 12 and 24 month extended warranty
Purchase Period	Extended Warranty can be purchased at the time of product purchase, or within 30 days from the purchase date via the Fortress website (Order History) or at any Fortress store (excluding designated product categories). Parallel Imported Products: Must be purchased immediately at the time of buying the goods
Extended Warranty Service	Cover electrical or mechanical breakdown Damages apart from the manufacturer’s original warranty will be excluded
Extended Warranty Mode	Visit any nearby Fortress store for product replacement (Except for specified product types) Home Appliance: Replacement value of 70% of the purchase price of purchased product Parallel Imported Products: Replacement value of 100% of the purchase price of purchased product
Extended Warranty End Date	Easy Replacement warranty period ends or Product replacement have been arranged.

Purchase Flow

1. Choose Easy Replacement Plan

Add Easy Replacement plan together with the product to the shopping cart.

2. Agree and accept Easy Replacement T&Cs.

Please read T&Cs and confirm by clicking Agree button.

3. Fill in personal information

Provide personal information and checkout, to complete the order.

4. Receive email confirmation

Easy Replacement T&Cs will be sent via email. Please keep it in case you need to proceed with a replacement.

Replacement Procedure

If the product occurs electrical and mechanical failures, please follow the below steps for replacement.

Personal electronic and small appliance

1. Visit any Fortress store

Please bring along with the product and receipt to any Fortress store.

2. Inspection by Fortress Representative

The Fortress representative will review the documents and products. If the item falls within the warranty coverage, it will be replaced according to the warranty terms.

3. Choose replacement product

If the product failures are confirmed by electrical and mechanical reasons, you may exchange or upgrade the model with replacement value.

Large appliance

1. Call Easy Replacement Service Hotline

Click here for more detail about Fortress Extended Warranty Application Form

2. Arrange supplier technician for onsite inspection

CS officer may request an onsite inspection by supplier technician. (Fortress will cover the inspection fee, but there may be a requirement for the customer to pay the fee in advance.)

3.Choose replacement product

If the product failures are confirmed by electrical and mechanical reasons, you may exchange or upgrade the model with replacement value at any Fortress store.

Warranty Service Related

When will Easy Replacement start?

Easy Replacement will be started on the first day after the original product manufacturer warranty period has ended. The extended warranty period will be 12 & 24 months.

What is the difference between Easy Replacement and original product manufacturer warranty?

After the original product manufacturer warranty period has ended, Easy Replacement will continue to offer warranty service for your product.

Can Easy Replacement can be bought after transaction is made?

Customers can make a repurchase at the store within 30 days from the date of purchase (a receipt from the online store must be provided), except for parallel imported products.

If no product replacement have been arranged during Easy Replacement Period, will the service be extended automatically?

Easy Replacement will be ended when it comes to the expiry date of the service. Even if no service request has been successfully made, the extended warranty service will not be extended.

When will Easy Replacement be ended?

Easy Replacement will be ended when it comes to the expiry date of the plan, or when a service request has been successfully made to product replacement.

Can I buy Easy Replacement again after the plan is expired?

Easy Replacement will be ended when it comes to the expiry date of the plan. No extra plan can be bought after that.

Can I cancel Easy Replacement ?

Easy Replacement cannot be cancelled once it has been purchased.

Service Request Related

Within the Easy Replacement period, do I have to go to the manufacturer warranty centre to fix the product?

Customer does not need to visit the manufacturer warranty centre. Customer only needs to visit Fortress store for replacement. For large appliance, please contact Easy Replacement hotline for inspection arrangement.

How many product replacement can be arranged within Easy Replacement period?

You can replace for once. Easy Replacement will be ended after the replacement have been arranged.

If the product has been fixed in product manufacturer warranty centre before, will it affect the coverage of Easy Replacement?

If the product has been replaced to different model, different color or different IMEI etc. during the original warranty period, please inform us about the change. If customer does not inform us about it, we may reject the service request in the future.

In what circumstance will the service request be rejected?

Easy Replacement will be rejected if the product is under original warranty period or request reason is because of electrical & mechanical failures.