About FORTRESS

Founded in 1975, Fortress is one of the largest electrical and electronics chains with over 90 retail outlets in Hong Kong and Macau. Over the past 30 years, Fortress has earned the loyalty of Hong Kong consumers and received numerous customer service awards, which further establishes its reputable brand image. Equipped with years of rich experience in retail, Fortress has launched a brand of its own – Fortress Brand, demonstrating its comprehensiveness in offering a wide selection of small to large home appliances.

Brand Introduction

In order to keep up with the latest market trends and consumer needs, FORTRESS conducts market researches on an on-going basis. Not only are Fortress Brand products recommended by over 85% of those surveyed*, over 95% of the users have expressed interest in repeat purchase in the future*, well displaying the recognition and satisfaction of fellow customers. 

Over the years, Fortress visions its core value in delivering excellence in quality while bringing more value to the product beyond its price. Also, Fortress strives to assist in building a green environment with the launch of home appliance series with high energy efficiency.

 

*Ipsos market research on Fortress brand home appliance in Feb 2013

Price is showing in respective product, please visit FORTRESS store for product final price and stock


TV Commercial

Fortress Brand

Fortress Brand growth with you 30 years, we strive to provide quality product in reasonable price.

Warranty

Product Warranty

Fortress provides 2-year warranty for general products and 3-year warranty for Window Type Air Conditioner, fridge and washer.

Small Home Appliance

Customers may simply drop-off the appliances to our Service Centre or selected store locations for any further checkups. Begins from March 28th, 2014, customers with purchase of Fortress Brand Dehumidifier or Microwave Oven may enjoy free on-site recollection service*, and have our delivery personnel drop it off to your home once all service have been completed.
 
Repair Centre
Address: Unit A, 20/F, Yip Shing Industrial Centre, No.19, Yip Shing Street, Kwai Chung, N.T., H.K.
Service Hotline: (852) 2428 1500
Service Hour:  
Mon-Fri: 09:00am – 06:00pm
Sat: 09:00am – 04:00pm
Sun & Public Holiday: Close
 

* Additional charges for on-site pick up service apply for suburb area (Outlying Islands, Discovery Bay and Frontier Closed Areas), while products will be returned and delivered to specified address upon service completion.

 
Specific Stores
Address: Shop A, G/F, Pun Tak Building, 478-484 Lockhart Road, Causeway Bay, H.K.
Telephone: (852) 2893 9215
Service Hour:
Mon – Fri: 11:30am – 10:00pm
Sat, Sun& Public Holiday: 11:00am – 10:00pm
 
Address: Shop G49 & G50, G/F, Site B & C, Parklane Shopper’s Boulevard, 143-161 Nathan Road, KLN, H.K.
Telephone: (852) 2736 3022
Service Hour:  
Mon – Fri: 11:30am – 10:00pm
Sat, Sun& Public Holiday: 11:00am – 10:00pm
 

Large Home Appliance (Including Washer, Fridge & Air Conditioner)

Please call Fortress Services Hotline at (852) 2555 5788 for enquires
Service Hour:  
Mon – Sat: 09:00am – 08:00pm
Sun& Public Holiday: 09:00am – 05:30pm
 

Warranty Coverage

Consumer can enjoy the product warranty services by presenting original receipt.
Within warranty coverage period, all checking, repair and spare parts cost will be waived for those defects arising from normal usage. Free replacements of spare parts do not include the following:
• Any filter, outer cabinet, plastics accessories
• Product not used for personal or domestic purpose
Extra cost may occur if checking location is at remote district or transportation arrangement is needed for repair, please call Fortress Services Hotline for enquires.
 

Product Warranty in Macau

Please check with Fortress staff in Macau stores.